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- Tasks: Lead the renewal sales process and manage customer inquiries for renewals.
- Company: Aptean provides industry-specific software solutions to over 10,000 organisations globally.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team culture.
- Why this job: Be part of a mission-driven company that values diversity and customer success.
- Qualifications: Strong communication skills and ability to work independently; experience in contracts is a plus.
- Other info: Join a global team dedicated to solving unique challenges with innovative software.
The predicted salary is between 30000 - 42000 £ per year.
Direct message the job poster from Aptean
Talent Acquisition Lead @ Aptean | MBTI, Master\’s in Psychology
About the Role
The Customer Advocate (CA) role is a key contributor on the Renewals team. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation pricing options, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork.
The CAs role is to drive and manage the renewal pipeline. Additionally, the CA works directly with Business Leaders, Account Management, Fuflilment, Finance & Services to solicit updates and feedback on deliverables related to renewals processing closures.
The CA is also expected to gain an understanding of their customer base’s pain points and how Aptean can bring them additional value and modernize their business by utilizing the Sales & Support Team and identify internal opportunities where applicable.
The CA will assist in negotiating and evaluating Customer requests to the wider business as well as advocating our Aptean Value Proposition and the business to our Customers and Channel Partners.
- Serve as first POC for all renewal related customer inquiries that come thru the customer support line, via email or the Aptean ticketing system.
- Works closely with the Renewals Analyst to ensure all renewal lifecycle milestones are met and that accounts are updated appropriately when opportunities are lost.
- Manages and initiates the negotiation process in conjunction with the business leader to bring successful closure to all renewals and facilitate resolution on all quote rejection matters. Account management and other business functions will provide support as necessary
- Work cross-functionally as required with business partners in sales, legal, finance, etc. to resolve issues raised by customers or partners related to services renewals
- Ensure all maintenance renewal activities are tracked, data auditing is conducted, and defined processes and systems are followed.
- Take ownership of their product lines or assigned accounts as well as supporting the wider team and share best practice.
- Seeks to learn the relationships with the customers/partners assigned to them with regard to their contracts for maintenance and support, ensuring good communications and high customer retention
- Provide feedback to further define internal Renewal Operations processes
- Perform other related duties as assigned or requested. Aptean reserves the right to add or change duties at any time.
About you
- Motivated, goal oriented and able to work independently
- Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization and external customers.
- Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
- Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
- Experience in working with and understanding contracts and legal negotiations is a plus.
- Competence with reporting and information management tools, including MS Office Suite and CRM information management applications
- Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Pragmatic decision making where exceptions are required
- Identifies and communicates improvements
- Understand Business requirements and support change and policies internally and externally.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.
Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative, Finance, and Customer Service
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Industries
Software Development and IT Services and IT Consulting
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Customer Advocate employer: Aptean
Contact Detail:
Aptean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocate
✨Tip Number 1
Familiarise yourself with Aptean's products and services. Understanding the specific software solutions they offer will help you articulate how you can add value to their customers during the interview.
✨Tip Number 2
Network with current or former employees of Aptean on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Advocate role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience with contract negotiations and customer relationship management. Be ready to share specific examples that demonstrate your critical thinking and problem-solving skills, as these are key attributes for the role.
✨Tip Number 4
Showcase your communication skills by practising how you would present recommendations to senior leaders. This will not only help you in interviews but also demonstrate your ability to engage effectively with stakeholders.
We think you need these skills to ace Customer Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Customer Advocate role. Focus on your skills in negotiation, customer service, and any experience you have with renewals or contract management.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to Aptean and how your background makes you a great fit for the Customer Advocate position. Mention specific examples of how you've successfully managed customer relationships or renewal processes in the past.
Showcase Communication Skills: Since strong oral and written communication skills are essential for this role, consider including examples in your application that demonstrate your ability to present information clearly and effectively, especially in high-stakes situations.
Highlight Problem-Solving Abilities: The job requires critical thinking and problem-solving skills. Use your application to provide examples of how you've tackled challenges in previous roles, particularly those related to customer inquiries or contract negotiations.
How to prepare for a job interview at Aptean
✨Understand the Renewal Process
Familiarise yourself with the renewal lifecycle and the specific steps involved. Be prepared to discuss how you would manage the renewal pipeline and what strategies you might employ to ensure successful closures.
✨Showcase Your Communication Skills
As a Customer Advocate, strong communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like pricing negotiations or customer pain points.
✨Demonstrate Critical Thinking
Be ready to provide examples of how you've used critical thinking in past roles. Discuss situations where you had to analyse issues, make decisions, and solve problems independently, as this will be crucial in the role.
✨Research Aptean's Value Proposition
Understand Aptean's offerings and how they benefit customers. Be prepared to discuss how you can advocate for these solutions and bring additional value to clients during the interview.
