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- Tasks: Support and optimise network infrastructure while troubleshooting complex issues.
- Company: FDM Group is a leading global business and technology consultancy.
- Benefits: Enjoy career coaching, upskilling opportunities, and access to certifications.
- Why this job: Work with cutting-edge technologies in a dynamic environment and make a real impact.
- Qualifications: Certification in network technologies and experience with major projects required.
- Other info: This is a hybrid role based in Solihull with potential for contract extension.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by FDM Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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FDM is a global business and technology consultancy seeking a Network Product Support Engineer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in Solihull.
You will be working with cutting-edge network infrastructure technologies in a dynamic IT environment, this role involves troubleshooting, maintaining, and optimising infrastructure components to ensure high availability and performance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.
This role will specialise in supporting network infrastructure products, with a strong focus on leveraging the Microsoft Intune platform for mobile device management (MDM). The ideal candidate will have expertise in managing platforms like Samsung Knox, Apple device management via Intune, and ChromeOS management through Google. This role also requires a solid understanding of MDM and Mobile Application Management (MAM) solutions from third-party providers.
Responsibilities
- Deliver 3rd-line technical support to local and remote staff, ensuring swift resolution of complex issues
- Provide specialised support to VIP users, ensuring high availability and exceptional service quality
- Participate in incident management processes, including root cause analysis and resolution of infrastructure-related incidents
- Evaluate and support third-party solutions
- Lead and contribute to multiple IT projects
- Work closely with technology teams to identify and resolve recurring issues
- Collaborate with internal stakeholders to design and implement innovative deployment processes for hardware and software
- Influence technology strategies and IT policies, emphasising a data-driven and user-focused approach
- Stay abreast of the latest advancements in network technologies, to recommend best practices and solutions
Requirements
- Certification in network technologies
- Solid understanding of network design
- Demonstrable experience leading a major project
- Experience with scripting or automation to enhance device deployment and support processes
- Knowledge of security best practices for network technologies
- Knowledge of routing protocols such as BGP, OSPF, and EIGRP
- Familiarity with switching protocols like STP, VLANs, and Trunking
- Awareness of security protocols including IPsec, SSL/TLS, and AAA (RADIUS, TACACS+)
- Understanding of application layer protocols such as HTTP, DNS, and DHCP
- Experience with network devices from vendors like Cisco, Juniper, Arista, etc.
- Knowledge of firewalls, IDS/IPS, and other security appliances
- Experience with load balancing technologies and strategies
- Familiarity with wireless networking standards and equipment
- Understanding of cloud networking concepts and services (e.g., AWS, Azure, GCP)
- Knowledge of Software-Defined Networking (SDN) and Network Functions Virtualization (NFV)
- Proficiency with network monitoring and management tools (e.g., SolarWinds, Nagios
- Proficient in ITIL best practices for incident, problem, and change management
- Career coaching and access to upskilling throughout your entire FDM career
- Initial upskilling pre-assignment that has been accredited by TechSkills
- Assignments with global companies and opportunities to work abroad
- Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more
- Access to the Buy As You Earn share scheme
About FDM
We are a business and technology consultancy and one of the UK\’s leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
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Network Product Support Engineer employer: FDM Group
Contact Detail:
FDM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Product Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and mobile device management. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Network with current or former employees of FDM Group on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Network Product Support Engineer role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your problem-solving skills and past experiences in troubleshooting network issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you've successfully resolved complex technical challenges.
✨Tip Number 4
Stay updated on the latest trends in network technologies and security protocols. Being knowledgeable about advancements in the field will not only impress your interviewers but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Network Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Network Product Support Engineer role. Focus on your technical background, problem-solving abilities, and any specific experience with network infrastructure technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with Microsoft Intune and other MDM solutions, as well as your understanding of network design and security best practices.
Highlight Relevant Certifications: If you have certifications in network technologies or related fields, be sure to include them prominently in your application. This will demonstrate your commitment to the field and your qualifications for the position.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex technical issues in the past. This could include specific incidents where you delivered 3rd-line support or contributed to IT projects.
How to prepare for a job interview at FDM Group
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in network technologies and MDM solutions. Be prepared to discuss specific projects where you've successfully implemented or supported network infrastructure.
✨Demonstrate Problem-Solving Abilities
Prepare examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to work under pressure.
✨Familiarise Yourself with the Company
Research FDM Group and their clients in the public sector. Understanding their values, recent projects, and technology stack will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your technical knowledge and teamwork skills. Practice articulating how you would handle specific situations related to network support and collaboration with stakeholders.
