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- Tasks: Lead and motivate a team at Stansted Airport, ensuring top-notch service delivery.
- Company: Join ABM, a global leader in integrated facility services, dedicated to sustainability and excellence.
- Benefits: Enjoy free parking, flexible hours, and discounts at World Duty Free.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Customer service experience and strong organisational skills are essential; management experience is a plus.
- Other info: Shift pattern is 4 on, 4 off, with a pay rate of £16.85 per hour.
The predicted salary is between 35000 - 50000 £ per year.
LOCATION: Edinburgh Airport
SHIFT PATTERN: 3 on 3 off, 42 per week
SALARY: £36,734.8 per annum
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department atrecruitment@abm.com. We\’re here to help!
Role Purpose
The Duty Manager (Cleaning Operations) is responsible for overseeing all cleaning activities across the entire Edinburgh Airport campus. This role ensures that the airport maintains the highest standards of cleanliness, hygiene, and presentation to support passenger satisfaction, operational efficiency, and compliance with health and safety regulations.
Key Responsibilities
- Manage day-to-day cleaning operations across terminals, offices, car parks, and external areas.
- Supervise cleaning staff, allocate duties, monitor performance, and provide ongoing training and support.
- Quality Assurance: Conduct regular inspections to ensure cleaning standards meet contractual and regulatory requirements.
- Health & Safety Compliance: Ensure all cleaning activities adhere to airport safety protocols, COSHH regulations, and risk assessments.
- Oversee cleaning equipment, materials, and stock levels, ensuring efficient use and timely replenishment.
- Incident Response: Act as the first point of contact for cleaning-related emergencies, including spillages, biohazards, and adverse weather impacts.
- Stakeholder Liaison: Work closely with airport operations, security, and external contractors to coordinate cleaning schedules and resolve issues.
- Reporting & Documentation: Maintain accurate records of cleaning activities, staff attendance, and incident reports for management review.
- Continuous Improvement: Identify opportunities to enhance cleaning processes, introduce new technologies, and improve efficiency.
Person Specification
- Experience: Previous supervisory or management experience in cleaning, facilities, or airport operations.
- Skills: Strong leadership, communication, and organizational skills with the ability to manage large teams.
- Knowledge: Familiarity with health & safety regulations, COSHH, and airport operational standards.
- Attributes: Proactive, detail-oriented, and able to work under pressure in a fast-paced environment.
Key Outcomes
- A consistently clean and safe airport environment.
- High levels of passenger and stakeholder satisfaction.
- Efficient use of resources and staff deployment.
- Compliance with all health, safety, and environmental standards.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Duty Manager employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations and standards of Stansted Airport. Understanding the airport's protocols and customer service expectations will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees in similar roles at the airport. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and resolving conflicts. Highlighting specific examples where you've successfully motivated staff or handled service failures will showcase your leadership skills.
✨Tip Number 4
Be ready to demonstrate your problem-solving abilities. Think of scenarios where you've had to think on your feet or implement changes quickly, as this is crucial for a Duty Manager role in a fast-paced environment like an airport.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your problem-solving skills and ability to meet service standards.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Duty Manager role at Stansted Airport. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in managing staff and ensuring service quality.
Highlight Relevant Skills: Emphasise your organisational skills and experience with facilities maintenance or security. These are essential for the role, so provide concrete examples of how you've successfully managed similar tasks in the past.
Prepare for Background Checks: Since the role requires an Airside Pass, ensure you have all necessary documentation ready, such as proof of identity and employment history. Mention your willingness to undergo a Criminal Record Check in your application to show you're prepared.
How to prepare for a job interview at ABM
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key duties listed in the job description, such as managing staff performance and ensuring compliance with service standards.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that demonstrate your ability to lead a team effectively. Highlight situations where you motivated staff, resolved conflicts, or improved service delivery.
✨Emphasise Customer Service Experience
Since customer service is crucial for this role, be ready to discuss your previous experiences in customer-facing positions. Share specific instances where you went above and beyond to meet customer needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle service failures or manage staff under pressure, and be ready to articulate your thought process.
