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- Tasks: Assist customers with service and vehicle repairs, ensuring satisfaction and clear communication.
- Company: Join The Solution Automotive Recruitment, a trusted name in the UK Motor Trade since 1999.
- Benefits: Competitive salary with OTE, Monday to Friday hours, and occasional Saturday shifts.
- Why this job: Be part of a supportive team in a reputable dealership, enhancing customer experiences daily.
- Qualifications: Strong communication skills and knowledge of warranty procedures required; training provided.
- Other info: Apply with your CV; we value personal connections over just being a number.
The predicted salary is between 30000 - 37400 £ per year.
Senior Service Advisor Franchised Motor Dealership An exciting opportunity has arisen for a Senior Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership. Salary: Basic – £30,000 | OTE – £37,400 Working Hours: Monday – Friday 8.30am – 5.30pm | Saturdays – 8.30am – 12.30pm (1 in 3) The Job: – To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction. – To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. – To record vehicle details and service histories accurately and effectively operate a customer follow-up system. – Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller. Experience, Qualifications and Training: – Ability to communicate clearly and concisely with customers and other staff members. – Up-to-date knowledge of warranty procedures and documentation. – Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer\’s information bulletins and service information. – Completion of manufacturer training courses as appropriate. If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Senior Service Advisor employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Senior Service Advisor role.
✨Tip Number 2
Network with professionals in the motor trade, especially those who work in service departments. Attend industry events or join online forums to connect with others, as personal recommendations can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific customer service scenarios. Being able to articulate your problem-solving skills and customer care approach will set you apart from other candidates.
✨Tip Number 4
Research the dealership's reputation and customer feedback. Understanding their values and customer service philosophy will allow you to tailor your responses during the interview, showing that you are a good fit for their team.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Senior Service Advisor position. Tailor your application to highlight how your skills and experience align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and the automotive industry. Highlight any specific training or qualifications that relate to warranty procedures and customer care.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experience to demonstrate your ability to handle customer requirements and communicate effectively with team members.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of warranty procedures and customer care. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Communicate Clearly
Practice clear and concise communication. You’ll need to demonstrate your ability to convey information effectively, both to customers and team members, so consider role-playing common scenarios.
✨Show Enthusiasm for Customer Satisfaction
Be ready to share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to high standards of service, which is crucial for a Senior Service Advisor.
✨Understand the Company Culture
Research the dealership and its values. Understanding their approach to customer service and employee satisfaction can help you tailor your responses and show that you’re a good fit for their team.
