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For Companies At a Glance
- Tasks: Provide onsite IT support and resolve technical issues for users.
- Company: Join Stefanini, a global IT services leader with over 35 years of experience.
- Benefits: Enjoy competitive salary, private health scheme, extra vacation days, and training opportunities.
- Why this job: Make a daily impact in a diverse team while developing your IT skills.
- Qualifications: 5+ years in onsite support; advanced MS Office 365 skills; customer-oriented mindset.
- Other info: Work in a vibrant, multicultural environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for i ssues beyond Tier 1 and 2 resolution.
Job Description
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for i ssues beyond Tier 1 and 2 resolution.
Responsibilities
- Provide support that consistently meets or exceeds Customer expectations
- Determine and recommend which products or services best fit the customers\’ needs
- Identify, analyze, and repair product failures. Order and replace parts as needed
- Support and maintain user account information including rights, security and systems groups
- Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite – in cooperation with the resolver group who transferred the issue, if necessary
- Provide troubleshooting and problem resolution support for all network devices
- Coordinate with third-party vendors to resolve hardware and software problems, as required
- Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite
- Interface with hardware and software vendors for planning and problem resolution
- Interface with manufacturers and third-party vendors for technical assistance
- Execute the installation of PCs, peripherals and LAN-based equipment
- Assist with setting up security, file access and other administrative procedures associated with moves
- Move workstations, peripherals and telecommunications equipment, as required
- Document changes to inventory use and configuration
Job Requirements
Requirements
- Microsoft Operating System / Office Certification(s) will be an asset
- Advanced MS Office 365 skills
- Scripting, coding skill will be considered an advantage
- Able to solve simple hardware issues
- iOS, Android advanced user
- Basic Networking skills
- Knowledge of Active Directory, permissions
- At least 5 years\’ experience in onsite support
- An equivalent combination of education and related experience may also serve to meet these minimum; requirements
- Team Player and Analytical Thinking
- Open and positive personality and Stability / Stress tolerance
- Customer oriented (Service awareness)
- Good interpersonal and communication skills
- Able to adapt in a fast evolving technology environment and ability to learn
- Able to assume day to day responsibilities generating specific deliverables
- Relationship-builder, at ease with people and capable of quickly building trust
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What\’s next:
Its best to apply today, because job postings can be taken down and we wouldn\’t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we\”ll be happy to assist!
What We Offer
- Competitive salary and benefits package
- Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
- Extra vacation days;
- Opportunities to learn and develop: training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a \”get it done\” attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company\’s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you\’ve been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
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Industries
IT Services and IT Consulting
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Senior Deskside Technician employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Deskside Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Operating Systems and Office 365. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in onsite support and problem resolution. Prepare examples of past situations where you successfully resolved complex IT issues, as this will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since the role requires a customer-oriented approach, be ready to discuss how you've gone above and beyond to meet client needs in previous positions.
We think you need these skills to ace Senior Deskside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided onsite assistance. Use keywords from the job description, such as 'troubleshooting', 'network devices', and 'customer-oriented'.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and how your skills align with the responsibilities listed in the job description. Mention specific examples of how you've resolved complex issues or improved customer satisfaction in previous roles.
Showcase Technical Skills: Clearly list your technical skills relevant to the position, such as Microsoft Operating System certifications, advanced MS Office 365 skills, and any scripting or coding abilities. This will demonstrate your capability to handle the technical demands of the role.
Highlight Soft Skills: Don't forget to mention your interpersonal skills and ability to work under pressure. The job requires a team player with good communication skills, so provide examples of how you've successfully collaborated with others in past positions.
How to prepare for a job interview at Stefanini EMEA
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Operating Systems, Office 365, and any scripting or coding skills you possess. Bring examples of how you've solved hardware and software issues in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves direct interaction with customers, highlight your customer service skills. Share specific instances where you exceeded customer expectations or resolved complex issues, showcasing your ability to maintain a positive attitude under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical thinking and problem-solving strategies. You might be asked to walk through a troubleshooting scenario, so think about how you would approach diagnosing and resolving an IT issue on-site.
✨Build Rapport with Interviewers
As a Senior Deskside Technician, you'll need to build trust quickly. Practice engaging with your interviewers by asking insightful questions about the team and company culture. This shows you're not just interested in the job, but also in being a part of their community.
