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- Tasks: Lead and motivate a team to deliver exceptional service and drive brand strategy.
- Company: Join Malmaison, a vibrant hospitality brand focused on celebrity service and team development.
- Benefits: Enjoy discounted stays, high street discounts, healthcare plans, and wellness initiatives.
- Why this job: This role offers growth opportunities and a chance to make a real impact in hospitality.
- Qualifications: Previous management experience preferred; knowledge of food and drink is a plus.
- Other info: Work with a company committed to sustainability and community support.
The predicted salary is between 36000 - 60000 £ per year.
Competitive Salary plus Generous Company Benefits, Training & Development
Job Description
Rate of Pay / Hours: Competitive Salary plus Generous Company Benefits, Training & Development / 45 Hours per Week
Type of Contract: Permanent
Location: Oxford
Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding the brand standards, or having a super P&L. We want someone who will look after the team and by developing them, will deliver the expectation of celebrity service
You will be 12 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine.
In this Operations Manager role your eye for detail will help you excel, you will love leading and motivating your team and you will be driving the brand strategy in all elements of the business setting Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.
You will know the market and understand how to maximise F&B revenue within the business by looking at the bigger picture. Managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to.
Ideally you will have had previous experience in managing large teams and you will have a sound knowledge of food and drink in a similar sized property however this isn’t a deal breaker.
A sound understanding of Health and Safety will be beneficial as will having rolled out of E-Learning to previous teams.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeshipprogrammes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
- We are a proud sponsor ofThe Brain Charity,helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme– free, confidential advice available 24/7 to you and your family
Plus on completing your probationary period you will be provided with:
- Private Medical Healthcare
- Bonus Plan based on clear and transparent KPI’s
- Critical Illness cover
- Life Assurance
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Operations Manager employer: Frasers Hospitality
Contact Detail:
Frasers Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Malmaison's brand values and service standards. Understanding their unique approach to hospitality will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in operations management. Attend industry events or join relevant online forums to connect with others and gain insights that could set you apart during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've motivated teams in the past. Prepare anecdotes that highlight your ability to drive performance and foster a positive work environment, as this is crucial for the Operations Manager role.
✨Tip Number 4
Research current trends in the food and beverage sector, particularly those relevant to hotel operations. Being knowledgeable about market dynamics will demonstrate your commitment to maximising revenue and improving guest experiences.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the hospitality sector. Emphasise your leadership skills and any experience you have with managing large teams or food and beverage revenue.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of what it takes to deliver exceptional service. Mention specific examples of how you've motivated teams and driven business success in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of health and safety regulations and e-learning initiatives in your application. This will show that you are proactive and knowledgeable about important aspects of the role.
Highlight Your Vision: Convey your vision for the role of Operations Manager at Malmaison. Discuss how you plan to set the brand apart from competitors and your strategies for team development and customer satisfaction.
How to prepare for a job interview at Frasers Hospitality
✨Show Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved results together.
✨Understand the Brand
Familiarise yourself with Malmaison's brand values and service standards. Be ready to discuss how you can contribute to maintaining and enhancing these standards while also driving the brand strategy.
✨Know Your Numbers
Since maximising F&B revenue is a key part of the role, brush up on your financial acumen. Be prepared to discuss how you've managed budgets or increased revenue in previous positions.
✨Emphasise Team Development
Highlight your experience in developing team members and implementing training programmes. Discuss any previous experience with E-Learning initiatives and how they benefited your team.
