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- Tasks: Help improve business processes and user experiences by analysing and designing efficient workflows.
- Company: Loan.co.uk simplifies loans and mortgages with innovative technology and human support.
- Benefits: Enjoy remote work options, flexible hours, 21 days holiday, and discounts through Perkbox.
- Why this job: Join a forward-thinking team that values inclusivity and meaningful change in the finance sector.
- Qualifications: Experience in process improvement, UX design principles, and strong communication skills are essential.
- Other info: We welcome applicants from all backgrounds and offer adjustments for flexible working.
The predicted salary is between 32000 - 52000 ÂŁ per year.
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This range is provided by Loan.co.uk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Loan.co.uk
At Loan.co.uk, we blend cutting-edge technology with genuine human support to make loans and mortgages simpler, faster, and fairer. That’s where you come in.
As our new Business Process and User Experience Specialist, you’ll help us spot what’s slowing things down and design better ways forward.
You’ll play a key role in shaping how things work behind the scenes — designing, improving, and simplifying the processes that keep us moving forward. You’ll be working with teams across the business to build processes that are efficient, intuitive, and built for real people. Whether it’s a bottleneck in operations or a customer journey that could be smoother, you’ll dig into the details and turn insight into action. You’ll help us create better ways of working — and make sure they stick.
What you’ll be doing:
- Mapping and analysing current processes across the business
- Spotting gaps, inefficiencies, and opportunities for improvement
- Translating real Client needs into intuitive journeys that feel effortless
- Designing scalable, people-friendly solutions
- Working closely with teams to implement and embed new processes
- Measuring impact and sharing what’s working — and what we can do better
- Thinking big, moving fast, and always staying true to what we stand for
We’re looking for someone who:
- Has proven experience leading business process improvement and transformation in a scale-up environment
- Knowledge and understanding of user experience (UX) design principles and processes
- Is a confident communicator who builds trust and brings people with them
- Has experience of working on complicated processes across the whole of the business
- Is a curious thinker, is confident with data and thrives on problem-solving
- Has a strategic mindset paired with a practical, get-things-done approach
- Has strong knowledge of process frameworks (Lean, Six Sigma, or similar)
- Someone who thrives on clarity, simplicity and meaningful change
- A salary that reflects your value – Salary Range: ÂŁ40,000 – ÂŁ65,000
- Work from anywhere – for up to 6 weeks per year, allowing you to work from your dream destination or while visiting family abroad
- Flexibility in working hours – we’re a high-performing team and focus on outcomes, giving you the freedom to flex your hours around modern life
- Time to rest and recharge – 21 days holiday (plus bank holidays), growing annually
- Fully remote, fully trusted – work from anywhere in the UK
- Perkbox – get discounts on holidays, shopping, cinema trips, wellness, and more
- Company pension – via True Potential Investor
- BUPA health cover – your wellbeing matters to us
What It’s Like to Work Here
You’ll join a company that’s inclusive, forward-thinking, and genuinely values its people. We’re building something better, a broker for the future – and we want our team to grow with us.
Ready to Join Us?
If this sounds like your kind of role, we’d love to hear from you. You don’t need to tick every single box – if you’ve got the skills, passion, and the drive to make a difference, we want to hear from you.
We\’re an equal opportunity employer, and we welcome applicants from all backgrounds. If you need any adjustments or flexible working options, just let us know – we’ll do our best to make it work.
Apply now and help us transform the way the UK borrows .
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst, Project Management, and Strategy/Planning
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Business Process and UX Specialist employer: Loan.co.uk
Contact Detail:
Loan.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process and UX Specialist
✨Tip Number 1
Familiarise yourself with the latest business process improvement methodologies like Lean and Six Sigma. Being able to discuss these frameworks confidently during your interview will show that you have the knowledge and skills needed for the role.
✨Tip Number 2
Prepare examples of past experiences where you've successfully identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Tip Number 3
Research Loan.co.uk's current processes and user experience. Understanding their operations will allow you to suggest tailored improvements during your interview, demonstrating your proactive approach and genuine interest in the company.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you’ve collaborated with cross-functional teams in the past. Highlighting your ability to build trust and work effectively with others will be crucial for this role.
We think you need these skills to ace Business Process and UX Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business process improvement and UX design. Use specific examples that demonstrate your ability to identify inefficiencies and implement effective solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving processes and user experiences. Mention how your skills align with the company's goals and provide examples of past successes in similar roles.
Showcase Your Problem-Solving Skills: Include specific instances where you've successfully tackled complex problems. Highlight your analytical skills and how you've used data to drive decisions and improvements in previous positions.
Research Loan.co.uk: Familiarise yourself with Loan.co.uk's mission and values. Understanding their approach to technology and customer service will help you tailor your application and demonstrate your fit for the company culture.
How to prepare for a job interview at Loan.co.uk
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Process and UX Specialist. Familiarise yourself with process improvement methodologies like Lean or Six Sigma, as well as user experience design principles. This will help you articulate how your skills align with the company's needs.
✨Prepare Examples
Be ready to discuss specific examples from your past experiences where you've successfully improved processes or enhanced user experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Problem-Solving Skills
Demonstrate your analytical thinking by discussing how you've identified inefficiencies in previous roles and the steps you took to address them. Highlight your curiosity and data-driven approach to problem-solving, as these are key traits for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current processes and challenges they face. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding clarity and meaningful change.
