Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with onboarding, training, and ongoing assistance for our tech solutions.
- Company: Join a global team known for creating long-term value and success for customers.
- Benefits: Enjoy a full-time role with opportunities for growth and diverse perspectives.
- Why this job: Be part of a trusted team that makes a real impact on customer success and satisfaction.
- Qualifications: Fluent in English and native in German; customer service experience is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a candidate who is passionate about customer service and has business level Fluency in English and native level German. (Additional languages will also be welcomed).
The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Overview
The Customer Success Manager is an entry-level position in the CS organization and will work with customers on general maintenance and support for new and ongoing implementations. In this role, the CSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The CSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM.
Your Responsibilities
- Responsible for the coordination and completion of projects on the Customer Success team.
- Customer onboarding / platform training.
- Develop familiarity with a variety of the field\’s concepts, practices, and procedures.
- Work closely with their assigned sales teams.
- Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.
- Manage customer relationships and expectations, liaise with sales as well as other internal teams.
Your Experience
- Passionate about customer success.
- Business level Fluency in English and native level German/French/Italian.
- Solid presentation skills, communication skills, technical acumen, and problem-solving skills.
- Experience providing customer service.
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It\’s important to us that we strive to have a workforce that is diverse in the widest sense.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service, Sales, and Finance
#J-18808-Ljbffr
Client Customer Success employer: SS&C Intralinks
Contact Detail:
SS&C Intralinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Customer Success
✨Tip Number 1
Familiarise yourself with our technology and the SaaS industry. Understanding how our solutions work and the common challenges customers face will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills. Think of specific examples from your past experiences where you've successfully resolved customer issues or improved their experience, as these will be valuable in demonstrating your passion for customer success.
✨Tip Number 3
Network with current employees or professionals in the Customer Success field. This can provide insights into the role and company culture, and may even lead to referrals that can boost your application.
✨Tip Number 4
Prepare to discuss your language skills in detail. Since fluency in English and native-level German is crucial, be ready to showcase your proficiency and any relevant experiences where you've used these languages in a professional setting.
We think you need these skills to ace Client Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially your fluency in English and German. Use specific examples to demonstrate how you've successfully managed customer relationships or resolved issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and explain why you want to work in this role. Mention your understanding of SaaS implementations and how you can contribute to the team’s goals.
Showcase Relevant Skills: Emphasise your solid presentation, communication, and problem-solving skills in your application. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Highlight Cultural Fit: Demonstrate your alignment with the company's values, particularly regarding diversity and inclusion. Share any experiences that reflect your commitment to fostering a diverse workplace.
How to prepare for a job interview at SS&C Intralinks
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to their success.
✨Highlight Your Language Skills
Since fluency in English and native-level German is crucial, be prepared to showcase your language abilities. You might even want to conduct part of the interview in German to prove your proficiency and comfort with the language.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your technical acumen and ability to think on your feet.
✨Familiarise Yourself with the Company’s Technology
Research the company's products and services before the interview. Understanding their technology will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
