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- Tasks: Manage a diverse portfolio of claims while ensuring client satisfaction and compliance.
- Company: Join a leading insurance firm dedicated to innovation and client relationships.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a real impact.
- Qualifications: Insurance qualification or extensive claims adjusting experience preferred; strong communication skills required.
- Other info: Opportunity for personal development and involvement in exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
To manage a mixed portfolio of claims to include domestic, commercial & agricultural.
Responsibilities
- Contribute to the general property productivity targets through effective planning and organization of personal workload.
- Manage the maintenance of Client relationships through management and delivery of SLA\’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
- Ensure all Adjusting activities are fully compliant with the company’s procedures and external regulatory requirements.
- Participate where appropriate in the delivery of projects, ensuring personal contribution is completed within timescales and project requirements.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
Qualifications
- Insurance qualification (preferably ACII or ACILA) or extensive claims adjusting experience preferred.
- Previous involvement in insurer client relationship management.
- Experience of agricultural insurance claims, rural communities and challenges preferred.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of Client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and hand held device use.
- Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
- Project management skills in order to deliver targets within budgets and timescales.
- Ability to demonstrate attention to detail.
- Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.
- Efficient use of technology.
- Ability to work on own initiative and within a team environment.
- Strong communication skills, both written and verbal.
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ARIEL Adjuster employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARIEL Adjuster
✨Tip Number 1
Familiarise yourself with the latest FCA procedures and TCF initiatives. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance, which is crucial for the ARIEL Adjuster role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those involved in agricultural claims. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Brush up on your project management skills. Being able to discuss how you've successfully managed projects in the past will show that you can meet targets within budgets and timescales, a key requirement for this position.
✨Tip Number 4
Prepare to discuss your experience with client relationship management. Highlight specific examples where you've maintained or improved client satisfaction, as this is vital for managing SLAs and KPIs effectively.
We think you need these skills to ace ARIEL Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims adjusting, particularly in domestic, commercial, and agricultural sectors. Emphasise any insurance qualifications you hold, such as ACII or ACILA, and detail your previous roles in client relationship management.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the ARIEL Adjuster role. Mention your understanding of FCA procedures and TCF initiatives, and provide examples of how you've successfully managed client relationships and met SLAs in past positions.
Showcase Problem-Solving Skills: Include specific examples in your application that demonstrate your problem-solving abilities, especially in handling disputes and high-level customer complaints. This will show your potential employer that you can effectively manage challenges in the role.
Highlight Technical Proficiency: Mention your experience with scoping software and handheld devices, as well as your ability to efficiently use technology in your work. This is crucial for the ARIEL Adjuster position, so make it clear how you have utilised these tools in your previous roles.
How to prepare for a job interview at Crawford & Company
✨Showcase Your Technical Knowledge
Make sure to highlight your extensive knowledge of the insurance market and FCA procedures during the interview. Be prepared to discuss specific examples from your experience that demonstrate your understanding of claims adjusting and how you have applied this knowledge in previous roles.
✨Demonstrate Client Relationship Management Skills
Since managing client relationships is crucial for this role, come equipped with examples of how you've successfully maintained and developed these relationships in the past. Discuss any strategies you've used to meet SLAs and KPIs, as well as how you've handled disputes or complaints.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach problem-solving in claims adjusting. Prepare a few scenarios where you identified issues and took proactive steps to resolve them. This will showcase your ability to think critically and act decisively under pressure.
✨Emphasise Your Project Management Experience
Given the importance of delivering projects within timescales and budgets, be ready to discuss your project management skills. Share specific examples of projects you've worked on, your role in them, and how you ensured successful outcomes while adhering to company procedures.
