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For Companies At a Glance
- Tasks: Engage with customers to resolve quality issues and drive continuous improvement.
- Company: Join Pragmatic, a leader in high-volume manufacturing for integrated circuits.
- Benefits: Enjoy a collaborative culture, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while working in a dynamic, innovative environment.
- Qualifications: Experience in semiconductor quality roles and strong communication skills are essential.
- Other info: We value diversity and inclusivity, welcoming everyone to be their authentic selves.
The predicted salary is between 36000 - 60000 £ per year.
Overview
- As Pragmatic continues to expand into high-volume manufacturing to support our global customer base, we are seeking an experienced Customer Quality Engineer with a background in Integrated Circuits (IC).
- This role is pivotal in ensuring customer satisfaction through proactive engagement, complaint resolution, and continuous improvement.
- The successful candidate will work closely with customers and internal teams to implement robust processes and quality solutions that meet or exceed expectations.
Key tasks
- Support the development and deployment of business processes and initiatives for successful customer project delivery, from pre-launch to high-volume manufacturing.
- Act as the primary interface for quality-related customer concerns, ensuring timely and effective communication and resolution.
- Drive customer-focused quality initiatives including product qualifications, failure analysis, metrics tracking, and complaint resolution.
- Provide detailed feedback and insights to internal operations teams to support continuous improvement.
- Coordinate quality investigations and implement immediate containment and corrective actions.
- Monitor the effectiveness of corrective measures and ensure sustainable improvement.
- Ensure accurate documentation and reporting of quality metrics and corrective actions.
- Maintain compliance with internal, customer, and industry standards.
Qualifications and training
Essential:
- Experience in customer quality roles within the semiconductor or similar high-tech manufacturing environment.
- Proven track record of driving quality improvements in a multi-site organisation.
- Strong understanding of semiconductor processing, device physics, and quality/reliability principles.
- High proficiency in Microsoft Office tools.
- Strong interpersonal and communication skills.
Desirable:
- Qualified Lead Auditor certification.
- Experience with electronics industry and customer complaint handling.
- Familiarity with ISO standards and industry-specific customer requirements.
Skills and experience
Essential:
- Demonstrated experience managing technical and commercial aspects of customer projects.
- Strong knowledge of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, including:
- Quality Planning (e.g., Process Flow, FMEA, SPC, MSA, APQP)
- Root Cause Analysis (RCA), 8D Problem Solving, and Kaizen methodologies
- Manufacturing process design, development, and production validation
- Excellent organisational and presentation skills.
- Ability to work cross-functionally across departments and geographic locations.
- Strong administrative skills and the ability to meet deadlines consistently.
- Proactive approach, with the ability to represent and uphold Pragmatic’s core values.
Desirable:
- Project management experience.
- Audit skills and experience in formal audit programs.
Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
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Customer Quality Engineer – Integrated Circuits (IC) employer: Pragmatic
Contact Detail:
Pragmatic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer – Integrated Circuits (IC)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in integrated circuits. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the semiconductor field, especially those who have experience in customer quality roles. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven quality improvements in previous roles. Be ready to explain your approach to problem-solving and how it aligns with the responsibilities outlined in the job description.
✨Tip Number 4
Research Pragmatic's core values and think about how your personal values align with them. Being able to articulate this connection during your interview can demonstrate your fit within the company culture.
We think you need these skills to ace Customer Quality Engineer – Integrated Circuits (IC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer quality roles, particularly within the semiconductor industry. Emphasise your achievements in driving quality improvements and managing customer projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Integrated Circuits and your ability to handle customer complaints effectively. Mention specific examples of how you've contributed to quality initiatives in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office tools and any experience with quality methodologies like FMEA or 8D Problem Solving. This will demonstrate your technical capabilities to the hiring team.
Showcase Interpersonal Skills: Since strong communication skills are essential for this role, provide examples of how you've successfully collaborated with cross-functional teams or resolved customer issues in the past. This will help illustrate your fit for the position.
How to prepare for a job interview at Pragmatic
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Integrated Circuits and semiconductor processing. Be prepared to discuss specific quality improvement methodologies you've used in the past, as this role heavily relies on technical expertise.
✨Showcase Your Communication Skills
As a Customer Quality Engineer, you'll be the main point of contact for quality-related issues. Practice articulating your thoughts clearly and confidently, especially when discussing how you've resolved customer complaints or driven quality initiatives.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific situations, such as a customer complaint or a quality failure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Proactive Approach
Highlight instances where you've taken the initiative to improve processes or resolve issues before they escalated. This will show your potential employer that you align with their values of continuous improvement and proactive problem-solving.
