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- Tasks: Join as a Senior IT Support Engineer, tackling client-facing challenges and managing diverse tech environments.
- Company: Be part of a successful MSP with over 20 years of experience and exciting growth plans.
- Benefits: Enjoy a salary up to £45K, pension, and free car parking in a modern office.
- Why this job: Make an impact by influencing company policies and procedures while delivering excellent customer service.
- Qualifications: 3+ years of UK experience with Windows Server, Hyper V, and strong communication skills required.
- Other info: Opportunity for personal growth and to be part of a dynamic team driving success.
The predicted salary is between 32000 - 48000 £ per year.
Senior IT Support Engineer – MSP – 45K
Location:
East Midlands
Industry:
IT
Salary:
£40000 – £45000 per annum + Pension, 25 days holiday
Posted:
04/09/2024
Description
Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2008-2019, SQL, Cisco, Active Directory, Power BI, Scripting – 45K
* Are you a Senior IT Support Engineer who has client-facing experience?
* Do you have experience working with Windows Server 2008-2019 & Virtualisation?
* Are you comfortable working on the design of new implementations & projects as well as BAU?
ROLE: We have a Client facing 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers that can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter), Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security.
Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not a necessity.
Contact me on 0-7-7-9-1-6-1-5-7-0-3 to obtain job spec and client info.
This is an opportunity to join a small but highly successful MSP with clients spanning over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures.
Reporting to the Technical Services Manager your responsibilities will include:
* Technical expertise in Windows server 2008-2019, Hyper V, Office 365, Networking, Firewalls
* Focus on delivering excellent customer service and experience
* Build strong relationships with internal/external stakeholders
* Asset Management of hardware and software
* Design, Build and deployment of server architecture with supporting documentation in line with company standards
* Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
* Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
* Building strong partnership relationships with customers
* Be a point of escalation for support calls.
Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential – an opportunity to influence and make a change is on offer here.
Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Predominantly office based.
You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass reference checks.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
Jo Bevington
Recruiter:
Jo Bevington
Phone: 0161 913 2621
Email: jo.bevington@ascentpeople.co.uk My Social
#J-18808-Ljbffr
Senior IT Support Engineer – MSP – 45K employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer – MSP – 45K
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2008-2019, Hyper V, and Office 365. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Since this role requires excellent communication skills, practice articulating your technical knowledge in a way that is easy for non-technical stakeholders to understand. Role-playing common client scenarios can help you prepare.
✨Tip Number 3
Network with current or former employees of the company or similar MSPs. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of past challenges you've faced in IT support roles. Be ready to discuss how you approached these issues and the outcomes, as this will showcase your ability to handle real-world scenarios.
We think you need these skills to ace Senior IT Support Engineer – MSP – 45K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client-facing roles and technologies mentioned in the job description, such as Windows Server, Office 365, and Hyper V.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical expertise and customer service skills. Mention specific projects or experiences that demonstrate your ability to work in both BAU and project environments.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've successfully built relationships with stakeholders or resolved client issues.
Showcase Problem-Solving Abilities: Include instances where you've contributed to the design, build, or deployment of IT solutions. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server 2008-2019, Hyper V, and Office 365 during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical expertise.
✨Emphasise Client-Facing Experience
Since this role involves client interaction, share examples of how you've successfully managed client relationships in previous positions. Discuss your approach to delivering excellent customer service and how you handle challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples where you've had to troubleshoot complex issues or implement new solutions, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
This position requires a strong team player. Be ready to discuss how you've collaborated with colleagues on projects or supported team goals. Highlight any experiences where your contributions helped improve team performance or client satisfaction.
