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- Tasks: As a Senior Product Engineer, you'll solve real customer problems using your technical skills.
- Company: Intercom is an AI Customer Service company transforming customer experiences for nearly 30,000 businesses.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Why this job: Join a dynamic team tackling exciting challenges in a supportive and innovative environment.
- Qualifications: 5+ years in software engineering, with strong programming skills and experience in SaaS products.
- Other info: Hybrid working policy with a focus on collaboration and a diverse, inclusive culture.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What\’s the opportunity?
At Intercom, you will be a product engineer – someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.
What will I be doing?
As An Experienced Engineer You Will
- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
- Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
- Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday
- Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don\’t know a language we use, that\’s okay! We think great people can learn quickly or introduce us to better ways of working.)
- but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
- Experience with Distributed systems
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews – we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you\’re looking for? Join our Talent Community to stay connected with us.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
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Industries
Technology, Information and Internet
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Senior Product Engineer employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Engineer
✨Tip Number 1
Familiarise yourself with Intercom's products and services, especially their AI Customer Service Suite. Understanding how their technology works will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Intercom on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations for the Senior Product Engineer role.
✨Tip Number 3
Prepare to discuss your previous projects in detail, particularly those that involved collaboration with cross-disciplinary teams. Highlighting your experience in delivering value to customers will resonate well with Intercom's focus on customer experience.
✨Tip Number 4
Showcase your adaptability by being ready to discuss how you've learned new programming languages or technologies quickly in the past. This aligns with Intercom's belief that great engineers can learn and adapt to new tools effectively.
We think you need these skills to ace Senior Product Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Product Engineer position at Intercom. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of industry experience in software engineering, particularly in building SaaS products. Provide specific examples of projects where you've made a significant impact.
Showcase Technical Skills: Clearly outline your proficiency in high-level programming languages like Ruby, Python, or JavaScript. If you have experience with distributed systems, mention it as it’s relevant to the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Intercom's mission. Mention how you can contribute to their goal of providing incredible customer experiences through your technical expertise.
How to prepare for a job interview at Intercom
✨Showcase Your Technical Skills
As a Senior Product Engineer, you'll need to demonstrate your proficiency in programming languages like Ruby, Python, or JavaScript. Be prepared to discuss specific projects where you've applied these skills and the impact your contributions had on the product.
✨Understand Intercom's Mission
Familiarise yourself with Intercom's mission to enhance customer experiences through AI. During the interview, express how your values align with theirs and how you can contribute to their goal of delivering incredible customer service.
✨Prepare for Collaborative Scenarios
Intercom values teamwork across disciplines. Be ready to discuss your experience working with product teams, designers, and data analysts. Share examples of how you've successfully collaborated to solve complex problems.
✨Demonstrate Mentorship Experience
Since mentoring is part of the role, think of instances where you've guided junior engineers or contributed to team growth. Highlight your approach to mentoring and how it has positively influenced your team dynamics.
