Account Manager - Medical

Client Relationship Management | London, UK

OTHER LOCATIONS: UK, Edinburgh | UK, Manchester

It\’s not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?

Job Summary:

Real Chemistry is looking for an Account Manager to join our growing team!

As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. As a captain, you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead.

What you’ll do:

• Act as day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans.
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work (review content developed by more junior team members), delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own).
• Ownership of and accountability for medium-sized client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes.
• Actively demonstrate an understanding of your clients’ needs (building an awareness of their strategy and brand) and preferences in your interactions and the delivery of work.
• Confidently develop written content (briefing documents, etc) and gain experience reviewing junior team members’ work, ensuring content is accurate and developed to a high standard ahead of more senior review.
• Start to identify areas for growth (evolving existing programmes and/or additional tactics), proactively sharing new ideas with your team and client.
• Take an active role in new business, which may include undertaking and presenting research to the pitch team, or facilitating team input via brainstorms/presenting as part of the pitch team.

Team management:

• Maintain an awareness of the professional development of more junior team members on your accounts, through regular catch ups and interactions.
• Develop your coaching, delegation and briefing (both internally and externally with suppliers) skills, and lead by example; use these approaches to upskill, develop and inspire more junior team members.
• Develop a greater understanding of the account finances beyond your projects, proactively supporting your account lead with financial management including managing Salesforce opportunities, invoicing and forecasting.
• Develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes.
• Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances; identify where project is going out of scope and alert your account lead with details of additional budget required.
• Input into the resourcing process by sharing with your account/medical writer lead the requirements for your projects.
• Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across some of your projects.
• Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration).
• Immerse yourself in the medical communications and pharma industries, and your client companies and therapy areas: engage with every opportunity to establish an awareness of developments, innovations and trends. Look for opportunities to reflect these in your work and flag your ideas to your teams and wider team to raise your internal profile.

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are a highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Relevant degree in a scientific subject
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail.
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration.
• Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines.
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable.
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
• Ability to develop project scopes and vendor contracts.
• Excellent business communication ability, including informal/formal presentation and writing skills.
• High energy, able to effectively operate in fast-paced, growing and evolving environment.

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