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- Tasks: Transform client relationships into sustainable partnerships and drive measurable business impact.
- Company: Join Rainbird Technologies, a leader in Decision Intelligence revolutionising complex decision-making with AI.
- Benefits: Enjoy flexible working, competitive salary, healthcare, pension, and professional development opportunities.
- Why this job: Be part of a dynamic team that values innovation and client success in a fast-paced environment.
- Qualifications: Bachelor's degree and 10+ years in enterprise software, with strong client success experience required.
- Other info: Startup experience and knowledge of SaaS platforms are a plus!
The predicted salary is between 48000 - 72000 £ per year.
Company Overview
Rainbird Technologies is a pioneering leader in Decision Intelligence, delivering \”AI the world can trust.\” Founded in 2013, we are revolutionising how organisations make complex decisions through our no-code platform that combines extended knowledge graphs, symbolic reasoning, and machine learning. Our technology enables precise and explainable AI solutions across banking, financial services, insurance, tax, healthcare, and legal sectors. As we prepare for significant expansion, we\’re seeking a Client Success Manager to help drive our next phase of growth.
Position Overview
As Client Success Manager, you\’ll be instrumental in transforming enterprise relationships from initial implementation to sustainable, growing partnerships that showcase the transformative power of Rainbird. The role is pivotal to Rainbird\’s growth strategy as we continue to expand our client base and strengthen our market position. The role involves working alongside our sales team during the first year of client engagement before assuming full ownership of client relationships thereafter, ensuring seamless client transition and value realisation, through client success. Your success will be measured by your ability to help clients achieve breakthrough results while expanding Rainbird\’s footprint within Rainbird’s accounts.
Strategic Objectives
- Lead the transformation of client operations through successful adoption of Rainbird, resulting in measurable business impact
- Evolve the relationship from vendor to trusted advisor status with key enterprise accounts, demonstrating Rainbird as critical to their AI and automation strategy
- Identify and execute expansion opportunities within accounts, targeting significant year-over-year growth in platform usage and solution adoption
First-Year Client Partnership:
- Shadow and support the CEO and sales team during client implementation
- Develop deep understanding of client objectives, challenges, and success metrics
- Build relationships with key client stakeholders
- Drive quarterly business reviews and contribute to implementation milestones
- Create detailed transition plans for accounts
Post-First Year Management:
- Assume full ownership of client relationships after the first year
- Develop and execute long-term account strategies to drive satisfaction, retention, and growth
- Proactively identify and pursue opportunities for platform expansion
- Serve as a trusted advisor and primary point of contact for all ongoing client needs and strategic initiatives
- Lead quarterly business reviews and strategic planning sessions
- Monitor and analyse client usage patterns to identify growth opportunities
- Create and execute client success plans aligned with clients\’ business objectives
- Drive and support the client to increase user adoption of solutions, through best practices and proactive guidance
Operational Excellence:
- Understand the client’s domain and how their objectives can be achieved through adoption of Rainbird’s technology.
- Build and maintain a strong functional understanding of Rainbird and how Rainbird-powered solutions achieve clients domain objectives
- Maintain accurate client records and activity tracking in CRM
- Support and eventually lead quarterly business reviews
- Collaborate with marketing to create success stories
- Collaborate with product and engineering teams to communicate client feedback and feature requests
- Create and maintain client health scorecards
Team Collaboration
- Work closely with the CEO, sales and professional services to ensure a seamless client experience
- Participate in regular team meetings and lead in the development of client success strategies
- Share insights and best practices with the broader team
- Support the development of client success methodologies and processes
- Collaborate with internal teams to address client needs
Qualifications and Experience
- Bachelor\’s degree in Business, Technology, or related field
- 10+ years of experience working with Enterprise software solutions
- 5+ years of client success or account management experience, preferably in enterprise SaaS or AI/technology sector
- Proven ability to translate solutions into business value at the executive level
- Track record of growing enterprise accounts from initial implementation to broad adoption
- Experience in developing and executing account expansion strategies
- Demonstrated success in building C-suite relationships that position technology solutions as strategic enablers
- Experience in collaborative account management with sales teams
- Proven track record of growing and retaining enterprise accounts
- Demonstrable analytical capabilities with ability to understand and relay a client’s complex internal challenges as well as explain solutions to mixed audiences
- Demonstrable commercial capabilities with ability to understand business needs and articulate tactical and strategic solutions
- Experience with CRM platforms and client success tools and frameworks
- Strong foundation in technology solutions and business applications
- Demonstrated ability to build and maintain C-suite relationships
- Experience in managing complex, multi-stakeholder relationships
- Excellence in stakeholder management and communication
- Ability to travel nationally and occasionally internationally for client meetings
Personal Attributes
- Excellent communication and presentation skills
- Strong analytical and problem-solving abilities
- Results-oriented with a focus on client satisfaction
- Proactive and self-motivated approach to work
- Ability to work effectively in a fast-paced, dynamic environment
- Strong business acumen and strategic thinking capabilities
Compensation and Benefits
- Competitive base salary
- Commission scheme tied to account retention and growth
- 25 days holiday with flexibility to buy and sell days, plus your birthday off, and 8 bank holidays
- Benefits package including healthcare and pension
- Eligible for the company share options scheme
- Professional development opportunities
- Flexible working arrangements
- Critical Illness and life cover
- Employee Assistance Programme
- Regular social events
You\’ll Stand Out If:
- You have startup/scale-up experience
- You have experience with SaaS platforms, especially in AI or automation
- You have experience in the UK BFSI or Professional Services industries
How to Apply
Please submit your CV and a cover letter explaining your interest in Rainbird Technologies and how your experience aligns with our requirements to susie.wagstaff@rainbird.ai. Please include \”Client Success Manager Application – [Your Name]\” in the subject line.
Rainbird Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Client Success Manager employer: Rainbird Technologies
Contact Detail:
Rainbird Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Rainbird's technology and its applications in various sectors. Understanding how their no-code platform works and the specific benefits it offers to clients will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Rainbird Technologies on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience in transforming client relationships and driving account growth. Be ready to share specific examples that demonstrate your ability to evolve from a vendor to a trusted advisor, as this is crucial for the role.
✨Tip Number 4
Research the latest trends in AI and automation, particularly within the banking, financial services, and insurance sectors. Being knowledgeable about industry challenges and opportunities will position you as a well-informed candidate who can add value to Rainbird's clients.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success or account management, particularly in enterprise software solutions. Use specific examples that demonstrate your ability to grow accounts and build relationships with C-suite executives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Rainbird Technologies and the Client Success Manager role. Clearly articulate how your background aligns with their requirements, focusing on your experience in driving client satisfaction and retention.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as analytical capabilities, stakeholder management, and strategic thinking. Provide examples of how you've successfully navigated complex client relationships and contributed to business growth.
Follow Application Instructions: Ensure you follow the application instructions precisely. Include 'Client Success Manager Application - [Your Name]' in the subject line of your email and send your application to the specified address. Double-check for any additional documents they may require.
How to prepare for a job interview at Rainbird Technologies
✨Understand the Company and Its Technology
Before your interview, make sure to research Rainbird Technologies thoroughly. Familiarise yourself with their no-code platform, decision intelligence, and how they apply AI in various sectors. This knowledge will help you demonstrate your genuine interest and understanding of their business during the interview.
✨Showcase Your Client Success Experience
Prepare specific examples from your past roles that highlight your experience in client success or account management. Focus on how you've transformed client relationships, driven adoption of solutions, and achieved measurable results. This will illustrate your capability to excel in the Client Success Manager role.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop long-term account strategies for client satisfaction and growth. Think about potential expansion opportunities within accounts and how you would approach them. This will show your strategic mindset and alignment with Rainbird's objectives.
✨Prepare Questions for the Interviewers
Have a list of insightful questions prepared to ask your interviewers. Inquire about their expectations for the Client Success Manager role, the challenges they face, and how success is measured. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
