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- Tasks: Be the friendly face of our museum, greeting visitors and enhancing their experience.
- Company: Join National Museums Scotland, a leading museum group with diverse collections.
- Benefits: Enjoy flexible hours, generous leave, and exclusive discounts from day one!
- Why this job: Make a real impact on visitor experiences while working in a creative and inclusive environment.
- Qualifications: Customer service skills, effective communication, and a full driving license are essential.
- Other info: Specify your preferred hours in your application; part-time options available.
The predicted salary is between 19900 - 25000 £ per year.
Visitor Experience Assistant – Part/Full time | Multiple hours Salary: £24,973 (pro rata where applicable) (£13.66 per hour) Hours: 10.5 / 21 / 35 hours per week | Three / Five days across seven Location: National Museum of Rural Life, East Kilbride National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team. There will be an opportunity to specify what hours you would like to be considered for in your application. Benefits of joining us as our Visitor Experience Assistant will include: * Annually alongside your salary of £24,973, National Museums Scotland contributes £7,234 towards you being a member of the Civil Service Pension Scheme * A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays (Pro-rata for part timers) * Cycle to Work scheme * Free access to national (and international) museums and exhibitions * Exclusive discounts on both local and national High Street and online retailers * A range of wellbeing benefits including Employee Assistance Programme 24/7 * Flexible working options such as part time working, paid special leave, career breaks and unpaid leave * Access to all the above and more from day one of employment To see more of our benefits please visit out dedicated benefits page on our careers portal. About the Visitor Experience Assistant role: You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing farm tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service! As a Visitor Experience Assistant at National Museum of Rural Life: * Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors * Promote and support a broad range of public programmes, exhibitions and events * Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities Skills and experience we’re looking for in our Visitor Experience Assistant: * Ability to demonstrate an exceptional standard of customer service * Effective communication skills * Full driving licence (required to drive tractor as part of role) * Ability to demonstrate a keen and genuine interest in working with the public * Experience of working in a customer facing role Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you. Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application. IF APPLICABLE: The closing date for this role is 08/01/2025. The Selection Event is likely to take place week commencing 13/01/2025
Visitor Experience Assistant employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarize yourself with the National Museum of Rural Life and its collections. Understanding the museum's history, exhibits, and current events will help you engage with visitors and provide them with insightful information.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through volunteering or previous jobs, highlight experiences where you went above and beyond to assist customers, as this role is heavily focused on visitor experience.
✨Tip Number 3
Prepare to demonstrate your communication skills during the selection event. Practice explaining complex information in a simple way, as you'll need to convey details about the museum's offerings to a diverse audience.
✨Tip Number 4
Be ready to discuss your interest in working with the public. Share specific examples of why you enjoy engaging with visitors and how you can contribute to creating a welcoming atmosphere at the museum.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasize your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service in previous roles, as this is a crucial aspect of the job.
Express Enthusiasm: Convey your passion for working with the public and your interest in the museum's collections. This role is about creating memorable experiences for visitors, so let your enthusiasm shine through in your application.
Follow Application Instructions: Make sure to specify your preferred working hours in your application as mentioned in the job description. Also, check that you have included all required documents and information before submitting your application.
How to prepare for a job interview at National Museums Scotland
✨Show Your Passion for Customer Service
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've provided exceptional service in the past. Highlight your enthusiasm for helping others and creating memorable experiences.
✨Demonstrate Your Knowledge of the Museum
Research the National Museum of Rural Life and its collections before the interview. Being able to discuss specific exhibits or programs will show your genuine interest in the role and the organization.
✨Practice Effective Communication Skills
As a Visitor Experience Assistant, you'll need to communicate clearly and effectively with visitors. Practice articulating your thoughts and responses to common interview questions to ensure you come across as approachable and confident.
✨Be Ready to Discuss Flexibility
The job offers various hours and flexible working options. Be prepared to discuss your availability and how you can adapt to the needs of the museum while still providing excellent visitor experiences.
