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- Tasks: Lead a team to ensure top-notch facilities and safety standards at Virgin Active clubs.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy 30 days annual leave, free gym membership, and discounts across Virgin brands.
- Why this job: Be part of a vibrant culture focused on personal growth and community impact.
- Qualifications: Experience in operations management or a related field is essential.
- Other info: Access to financial advice and exclusive discounts on courses and retail.
The predicted salary is between 28800 - 48000 £ per year.
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best OperationsManager to join our Club teams, to ensure all facilities are available to members at all times and are in excellent condition.
The Operations Manager is responsible for ensuring smooth daily operations of the Club.
The Role
- Ensuring the Team and colleagues adhere to the highest Health & Safety Standards, Brand Standards & Cleanliness in line with the Brand expectations.
- Collaborating with the H&S Advisor and the General Manger to ensure compliance with company policies, procedures, and health and safety regulations and updates.
- Being proactive in seeking operational interventions to ensure compliance and improve the club’s cleanliness, brand standards and safety levels.
- Supervising and scheduling the activities of the team ensuring Full Time Equivalent and payroll costs are controlled within budget.
- Championing growth and development of yourself and your team, setting clear objects, expectations and monitoring the team performance throughout the year. Promptly nurture potential and address underperformance.
- Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.
Experience
- Experience in operations management or a related field.
Our Perks
- 30 days (including bank holidays) annual leave – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PTsessions.
- You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media / O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
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Operations Manager - London employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London
✨Tip Number 1
Familiarise yourself with Virgin Active's values and brand standards. Understanding their commitment to wellness and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in operations management by preparing specific examples of how you've improved cleanliness, safety, or team performance in previous roles. This will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 3
Network with current or former employees of Virgin Active if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss how you would handle specific operational challenges that may arise in a leisure environment. This shows your readiness to step into the role and tackle real-world issues head-on.
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required experience for the Operations Manager position at Virgin Active. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operations management. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for wellness and how you can contribute to Virgin Active's mission. Highlight specific examples from your past that showcase your ability to maintain high standards of cleanliness and safety, as well as your leadership skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager role.
How to prepare for a job interview at Virgin Active
✨Understand the Company Culture
Before your interview, take some time to research Virgin Active's values and mission. Understanding their commitment to wellness and customer experience will help you align your answers with what they are looking for in an Operations Manager.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, addressed underperformance, and promoted growth in previous roles. This will show that you're capable of fostering a positive team environment.
✨Emphasise Health & Safety Knowledge
Given the importance of Health & Safety standards in this role, be ready to discuss your experience with compliance and safety regulations. Highlight any relevant certifications or training you've completed that would make you a strong candidate for ensuring safety in the club.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the Operations Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
