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For Companies At a Glance
- Tasks: Lead and motivate your team to provide fast, friendly service across various channels.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible work options and a fun, supportive work environment.
- Why this job: Be part of a vibrant team that values customer satisfaction and teamwork.
- Qualifications: Looking for enthusiastic leaders with a passion for customer service.
- Other info: No two days are the same; embrace variety and excitement in your role.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Join us as a Shop Manager andyoulllead andmotivate your team to deliver fast and friendly service to our customers.
We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'llbe responsible formaking sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
- Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
- Drive high performance through recruitment, trainingand development,and colleague engagement
- Keepa close eye on things like wage controls, waste controls and customer service standards
- Roll your sleeves up and get involved in food preparationandserving customers
- Ensure the shop is clean, well-stocked and welcoming
What we can offer you
- Competitive payplus commission
- Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinksfor you to enjoy while on shift
- Paid breaksallowing you to recharge your batteries
- We share 10% of all our profitswith our colleagues
- Holiday entitlement that growsas your career grows with us
- Colleague share plansto help you invest and save for your future
- Pension schemeto help you plan for your future. Well match your contributions up to 6%
- Confidential employee assistance helplineto help with your wellbeing
- Long service awardscelebrating key milestones in your career
- Savings and discountsacross a wide range of your favourite brands and retailers
About you
If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.
If youve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, youll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.
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Shop Manager employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarize yourself with our various service channels, such as in-shop, delivery, Click+Collect, and drive-thru. Understanding how each channel operates will help you demonstrate your ability to manage and motivate a team effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific situations where you motivated your team to deliver exceptional customer service.
✨Tip Number 3
Research common challenges faced in retail management and think about how you would address them. This will show us that you're proactive and ready to tackle any issues that may arise in the shop.
✨Tip Number 4
Prepare to discuss your approach to creating a positive shopping experience for customers. Think about strategies you've used in the past to enhance customer satisfaction and how you can apply them in our environment.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Shop Manager position. Understand the key responsibilities and skills required, such as team leadership and customer service.
Highlight Relevant Experience: In your application, emphasize any previous experience in retail management or customer service roles. Provide specific examples of how you've led a team or improved customer satisfaction.
Showcase Your Leadership Skills: Demonstrate your ability to motivate and lead a team. Include examples of how you've successfully managed staff, resolved conflicts, or implemented training programs.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of the company. Use language that aligns with their focus on fast and friendly service to show you are a good fit.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shop Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to inspire and drive performance.
✨Understand Customer Experience
Since the role focuses on delivering a brilliant customer experience, familiarize yourself with the different channels mentioned in the job description. Be ready to discuss how you would enhance customer satisfaction across in-shop, delivery, Click+Collect, and drive-thru services.
✨Demonstrate Adaptability
The job mentions that no two days will be the same. Prepare to talk about situations where you've had to adapt quickly to changing circumstances or challenges in a fast-paced environment.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Shop Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
