Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support for clients and staff.
- Company: Join Latham & Watkins, a leading global law firm known for excellence.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values respect, innovation, and collaboration.
- Qualifications: Looking for enthusiastic individuals with a passion for customer service.
- Other info: This is a 12-month fixed-term contract based in Manchester.
The predicted salary is between 36000 - 60000 £ per year.
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Workplace Experience 24/7 Agent is an integral part of Lathams Workplace Experience (WE) team. This 12-month FTC role will be responsible for providing best in class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification, and travel support services, while utilizing a customer interaction system to provide high-quality, knowledgeable, consultative customer service, and administrative support for workplace experience-related tasks. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The schedule for this position is generally 9:30 am – 5:30 pm on Monday – Friday, although the Agent may occasionally be required to work flexible hours. Other key responsibilities include: Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service Providing high touch customer service to all visitors and…
Senior Guest Services Agent (12 month FTC) employer: LATHAM & WATKINS LLP Careers
Contact Detail:
LATHAM & WATKINS LLP Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Services Agent (12 month FTC)
✨Tip Number 1
Familiarize yourself with Latham & Watkins' core values: respect, innovation, and collaboration. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the firm's culture.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've provided exceptional service and resolved issues effectively.
✨Tip Number 3
Research the specific services offered by the Workplace Experience team at Latham & Watkins. Understanding their operations will allow you to speak knowledgeably about how you can contribute to enhancing client experiences.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability, especially regarding working hours. Since the role may require occasional flexible hours, showing that you're open to this will demonstrate your commitment to the team's needs.
We think you need these skills to ace Senior Guest Services Agent (12 month FTC)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Guest Services Agent position. Understand the key responsibilities and required skills, such as customer service excellence and administrative support.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved administrative tasks or client interaction. Use specific examples that demonstrate your ability to provide high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Latham & Watkins' core values: respect, innovation, and collaboration. Explain how your background aligns with these values and how you can contribute to the Workplace Experience team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at LATHAM & WATKINS LLP Careers
✨Showcase Your Customer Service Skills
Since the role focuses on providing best-in-class customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm under pressure and your commitment to client satisfaction.
✨Emphasize Collaboration and Teamwork
Latham & Watkins values collaboration, so be ready to discuss how you work effectively within a team. Share experiences where you contributed to a group effort or supported colleagues to achieve a common goal, demonstrating your alignment with their core values.
✨Demonstrate Adaptability
Given the flexible working schedule and occasional need for extended hours, illustrate your adaptability by discussing situations where you've successfully adjusted to changing circumstances or managed multiple priorities. This will show that you're ready for the dynamic nature of the role.
✨Research the Firm's Values
Familiarize yourself with Latham & Watkins' core values: respect, innovation, and collaboration. During the interview, weave these values into your responses to demonstrate that you understand and resonate with the firm's culture and mission.
