Associate Director of Service Management
Associate Director of Service Management

Associate Director of Service Management

Cardiff Full-Time 43200 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and inspire a team of Talent Specialists while driving strategy and revenue.
  • Company: Join Bright Group International, a global leader in talent and technology solutions.
  • Benefits: Enjoy competitive bonuses, healthcare plans, and exclusive event access.
  • Why this job: Shape the future of recruitment and make a positive impact with every new hire.
  • Qualifications: Proven leadership experience in permanent recruitment with a strong track record.
  • Other info: Celebrate achievements at our annual Group Ball and enjoy 33 days of annual leave.

The predicted salary is between 43200 - 72000 ÂŁ per year.

We are recruiting an Associate Director to join Smart Solutions, a sub brand within Bright Group International Bright Group International (BGI) is a global multi-brand group, with individual businesses operating across the UK, Europe, Middle East and USA. BGI represents a number of global talent & technology companies, serving a varied group of customers from Waste & Recycling to Artificial Intelligence. As an international multi-brand group, we build careers, futures, and business communities where diversity, innovation, and growth are at the heart of everything. SmartPro, part of Smart Solutions, is a leading permanent recruitment specialist delivering tailored talent acquisition solutions across the UK. We pride ourselves on being trusted partners to our clients, serving as a complete talent acquisition function or an extension of their in-house hiring teams. Our expertise spans head office and technical roles, where we consistently exceed expectations by connecting exceptional talent with top-tier opportunities. This is a pivotal leadership role that offers the chance to shape strategy, drive revenue, and excel the SmartPro divisions success. Lead and inspire a team of Talent Specialists, promoting a high-performance culture. Manage operational processes, financial performance, and P&L accountability. Monitor team KPIs, providing coaching and performance management as needed. Proven leadership experience within permanent recruitment within a specified vertical. A strong track record of exceeding financial and operational targets. Exceptional leadership, the ability to manage and drive team performance Highly competitive bonus from day one ~ With our Medical Cash Plan, you can claim back on everyday healthcare expenses, including optical, dental, and chiropractic care—ensuring your wellbeing is always a top priority. ~ Join us in our mission to make a positive impact – we plant a tree for every new team member. Enjoy Corporate Boxes at Wembley and Principality Stadium, giving you access to exclusive events and unforgettable experiences at two of the world’s most iconic venues ~ Benefit from discounted wellbeing, alternative therapies, and treatments—enjoy reduced rates on services that support your physical and mental health ~ Join us in celebrating our annual achievements at the Group Ball, hosted at a secret UK location for a night of celebrations ~33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition ~ Enjoy exclusive discounts on high street brands and gym memberships—helping you save on everyday purchases while staying active and health ~ Access 24/7 counselling, advice, and Employee Assistance Program (EAP) services—providing round-the-clock support whenever you need it

Associate Director of Service Management employer: BGI

At Bright Group International, we are committed to fostering a dynamic and inclusive work environment where innovation and growth thrive. As an Associate Director of Service Management, you will benefit from a highly competitive bonus structure, extensive annual leave, and a strong focus on employee wellbeing through our Medical Cash Plan and 24/7 support services. Join us in making a positive impact while enjoying unique perks like access to exclusive events at iconic venues and opportunities for professional development within a diverse, global community.
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Contact Detail:

BGI Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Associate Director of Service Management

✨Tip Number 1

Familiarize yourself with the specific verticals that SmartPro specializes in. Understanding the nuances of these sectors will not only help you in interviews but also demonstrate your genuine interest in the role and the company.

✨Tip Number 2

Network with current or former employees of Bright Group International. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your discussions.

✨Tip Number 3

Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've driven performance and exceeded targets, as this aligns closely with the responsibilities of the Associate Director role.

✨Tip Number 4

Stay updated on industry trends related to talent acquisition and recruitment. Being knowledgeable about the latest developments will position you as a forward-thinking candidate who can contribute to the strategic goals of Smart Solutions.

We think you need these skills to ace Associate Director of Service Management

Leadership Skills
Talent Acquisition Expertise
Performance Management
Financial Acumen
P&L Accountability
Coaching and Mentoring
Strategic Planning
Operational Excellence
Team Building
Data-Driven Decision Making
Client Relationship Management
Market Knowledge in Recruitment
Communication Skills
Problem-Solving Skills
Adaptability

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Associate Director of Service Management position. Understand the key responsibilities, required skills, and the company culture at Bright Group International.

Tailor Your CV: Customize your CV to highlight your leadership experience in permanent recruitment and any relevant achievements that align with the role's requirements. Use specific metrics to demonstrate how you have exceeded financial and operational targets in previous positions.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the role and the company's mission. Mention how your values align with BGI's focus on diversity, innovation, and growth.

Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at BGI

✨Showcase Your Leadership Experience

Highlight your proven leadership experience in permanent recruitment. Be prepared to discuss specific examples where you successfully led a team, exceeded financial targets, and drove performance.

✨Understand the Company Culture

Research Bright Group International and its sub-brands, especially Smart Solutions. Understand their values around diversity, innovation, and growth, and be ready to explain how you align with these principles.

✨Prepare for Operational Discussions

Since this role involves managing operational processes and P&L accountability, be ready to discuss your experience with financial performance and how you've managed KPIs in previous roles.

✨Emphasize Team Development

Discuss your approach to coaching and performance management. Share examples of how you've inspired a high-performance culture within your teams and helped individuals achieve their potential.

Associate Director of Service Management
BGI
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  • Associate Director of Service Management

    Cardiff
    Full-Time
    43200 - 72000 ÂŁ / year (est.)

    Application deadline: 2027-01-30

  • B

    BGI

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