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- Tasks: Manage UK Government support cases in defence communications and oversee technical support planning.
- Company: Join Connexa Technology, a rapidly growing IT recruitment company focused on connecting people and technology.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional development.
- Why this job: Make a real impact in defence communications while working with cutting-edge technology and a supportive team.
- Qualifications: Technical background in engineering or IT networking, ideally with MoD or Royal Navy experience.
- Other info: Opportunity to achieve DV Security Clearance and engage directly with high-profile stakeholders.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a specialist in secure government and defence communications, is seeking a Technical Service Manager to join their growing team. This is an exciting opportunity to take ownership of high-priority UK Government support cases, ensuring service excellence across satellite communications and secure infrastructure projects.
The role is ideal for a tenacious and technically proficient individual with a strong background in defence communications, ideally with Royal Navy or MoD experience, and the ability to operate with autonomy and authority.
Responsibilities:
Manage all UK Government support cases across Commercial Satellite Communication Services (CSCS4)
Liaise closely with MOD System Engineering and Project Teams to coordinate resolutions
Lead internal multi-disciplinary resolver groups and brief senior management on support case status
Oversee logistical and technical support planning for field service visits
Manage commercial arrangements tied to support activity, including external MOD liaison
Provide technical input and guidance to project and field engineering teams
Create and maintain support documentation and improvement plans
Track support trends and identify systemic issues or improvement areas
Contribute to obsolescence and support-related minor project management
Deliver training to first and second line teams and assist in onboarding of new engineers
Maintain oversight of CSCS4 spares procurement and stock levels
Act as a confident technical representative in high-pressure MOD or stakeholder environments
What we\’re looking for:
Technical background in electrical/electronic engineering, IT networking, or satellite communications
Experience within Royal Navy or wider MoD technical communication systems (COMSAT, MILSAT, MNE)
In-depth understanding of MOD networks across land and maritime domains
Confident and proactive communicator with excellent organisational and coordination skills
High customer focus with flexibility, resilience, and the ability to work under pressure
Skilled in using ticketing systems, diagnostic tools and standard office applications
Ability to achieve or currently hold DV Security Clearance
Understanding of ITIL framework is desirable
Willingness to travel and engage directly with stakeholders across various UK locations
This is a fantastic opportunity to make a significant impact within a highly respected defence engineering environment. If you\’re ready to bring your technical expertise, leadership, and customer focus to a role that matters, we encourage you to apply now.
Key words:
Technical Service Manager, DV Clearance, MoD, Royal Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK\’s fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Locations
Technical Service Manager - Defence Communications in Redhill, Surrey employer: Connexa
Contact Detail:
Connexa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager - Defence Communications in Redhill, Surrey
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as COMSAT and MILSAT. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the defence communications sector, especially those with experience in the Royal Navy or MoD. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with high-pressure situations and how you've successfully managed support cases in the past. Highlighting your problem-solving skills and ability to work autonomously will resonate well with the hiring team.
✨Tip Number 4
If you have experience with ITIL frameworks, be ready to explain how you've applied these principles in your previous roles. This knowledge is desirable for the position and demonstrating your understanding can set you apart from other candidates.
We think you need these skills to ace Technical Service Manager - Defence Communications in Redhill, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defence communications, particularly any roles within the Royal Navy or MoD. Emphasise your technical skills and any specific projects that align with the responsibilities of the Technical Service Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of satellite communications and secure infrastructure projects, and how your background makes you a perfect fit for managing UK Government support cases.
Highlight Relevant Skills: In your application, clearly outline your skills in IT networking, ticketing systems, and diagnostic tools. Also, mention your ability to work under pressure and your experience in coordinating with various teams, as these are crucial for the role.
Showcase Your Communication Abilities: Since the role requires excellent communication skills, provide examples in your application of how you've effectively liaised with stakeholders or led teams in high-pressure environments. This will demonstrate your capability to act as a confident technical representative.
How to prepare for a job interview at Connexa
✨Showcase Your Technical Expertise
Make sure to highlight your technical background in electrical/electronic engineering, IT networking, or satellite communications. Be prepared to discuss specific projects or experiences that demonstrate your proficiency, especially if they relate to the Royal Navy or MoD.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the Technical Service Manager role. Be ready to discuss how you would manage UK Government support cases and coordinate with MOD System Engineering teams, showcasing your organisational skills and ability to work under pressure.
✨Prepare for High-Pressure Scenarios
Since the role involves acting as a confident technical representative in high-pressure environments, think of examples from your past where you've successfully navigated challenging situations. This will demonstrate your resilience and customer focus.
✨Demonstrate Your Communication Skills
As a proactive communicator, be prepared to discuss how you have effectively liaised with various stakeholders in previous roles. Highlight your experience in leading multi-disciplinary teams and providing training, as these are crucial for the position.
