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- Tasks: Engage with customers via calls to help them manage their debts and achieve financial freedom.
- Company: Join PRA Group, a leading player in the UK debt collection industry with a positive global impact.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and extensive health benefits.
- Why this job: Build a rewarding career in a supportive environment with comprehensive training and growth opportunities.
- Qualifications: Strong communication skills, attention to detail, and a positive, self-motivated attitude are essential.
- Other info: Work at our eco-friendly Kilmarnock site and enjoy discounts at over 1,000 retailers.
The predicted salary is between 20000 - 28000 £ per year.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.Position Summary:Fantastic opportunity to join PRA Group – one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.In this role, you will be speaking with our customers on inbound and outbound calls, understanding their circumstances, and helping them become debt free with us.Salary: £25,000 per annum and the opportunity to earn up to £300 bonus per month*Hybrid working: 3 days in our Kilmarnock office and 2 days working from home (after 3 months)37.5 hours per week (Monday to Thursday shifts between 8 am – 8 pm, Friday 9 am – 5 pm, and 1 in 3 Saturdays 8 am – 2 pm with a day off during the week)28 days holidays (increasing to 29, 30, then 31 after 5 years)Pension scheme (minimum 5% employee and 4% employer contributions)Life Assurance (3x annual salary)Free medical, dental, and optical healthcare cash planYou will receive comprehensive training to develop the skills needed to succeed and become a valued member of our Core Operations team.What we’re looking for:Excellent listening skillsStrong communication and negotiation skillsAttention to detailAbility to problem solve independentlySelf-motivated and results-orientedA positive, personable approach and a team playerThis is a great opportunity to build a long-term career with a multinational company at our award-winning, low-carbon HALO, Kilmarnock site.Additional Benefits:Discounts at over 1,000 shops and online retailersHealth and Wellbeing networkEmployee Assistance ProgramModern Apprenticeship SchemeAll successful candidates will undergo background checks, including 5-year work references, criminal background check, and basic credit check.*Bonus payable after training completionPRA Group (UK) Ltd is an Equal Opportunities employer. Recruitment processes are conducted without regard to gender, sexual orientation, marital status, race, religion, age, or disability. Reasonable adjustments will be made for candidates with disabilities meeting the minimum requirements. #J-18808-Ljbffr
Customer Solutions Agent employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent
✨Tip Number 1
Familiarise yourself with the debt collection industry and PRA Group's role in it. Understanding the challenges customers face can help you demonstrate empathy during interviews, showing that you're not just a candidate but someone who genuinely cares about helping others.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will help you refine your ability to listen actively and respond effectively, which are crucial skills for a Customer Solutions Agent.
✨Tip Number 3
Research common customer scenarios in debt collection and think about how you would handle them. Being prepared with examples of how you would approach problem-solving can set you apart during the interview process.
✨Tip Number 4
Showcase your team player attitude by discussing past experiences where you collaborated with others to achieve a goal. PRA Group values teamwork, so highlighting your ability to work well with colleagues can make a positive impression.
We think you need these skills to ace Customer Solutions Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Solutions Agent position at PRA Group. Understand the key responsibilities and required skills, such as excellent listening and communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that showcase your problem-solving abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at PRA Group and how your skills can contribute to their mission of helping customers become debt-free.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for the Customer Solutions Agent role.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Listening Skills
As a Customer Solutions Agent, excellent listening skills are crucial. During the interview, demonstrate your ability to listen actively by summarising what the interviewer says and asking relevant follow-up questions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that mimic real customer interactions. Practise handling various customer situations, focusing on empathy and problem-solving to show you can effectively assist customers in becoming debt-free.
✨Highlight Your Communication Style
Strong communication is key in this role. Be prepared to discuss how you tailor your communication style to different audiences. Use examples from past experiences where your communication made a positive impact.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems independently is essential. Prepare examples of challenges you've faced in previous roles and explain how you approached them, highlighting your thought process and the successful outcomes.
