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For Companies At a Glance
- Tasks: Support customers through phone and email, providing care during challenging times.
- Company: Join LV= Life and Pensions, a company dedicated to protecting families and futures.
- Benefits: Enjoy 26 days holiday, competitive salary, and perks like free coffee and a cycle-to-work scheme.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in customer service is preferred; empathy and communication skills are essential.
- Other info: Hybrid working model after training; evening interviews available for those in full-time work.
The predicted salary is between 20500 - 24500 £ per year.
Customer Service Representative – Bournemouth
About the Role
Customer Service Representative – Hybrid Working
We are currently advertising for 9 & 12 Month Fixed Term Contracts with the potential for them to go on longer.
We will also be able to offer evening interviews for those in full time work.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.
We offer a hybrid working model; however, your presence will be required in our Bournemouth office. (Full time office working until after an initial training period of 6 months).
Salary from £24,570. Your salary will also increase as part of our new salary framework.
About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other – being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you\’ll focus on maintaining contact with our customers, predominantly via telephone communication or by email.
You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we’ll always support you and you’ll be providing care and support to people during challenging points in their lives – your contact with them could have a really positive impact during an otherwise difficult time.
Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!
Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
• Have experience of providing outstanding customer service, whether that\’s in retail, hospitality, or perhaps healthcare
• Be a team player who enjoys working with others
• Be compassionate and caring
• Have great communication skills and a real talent for making customers feel special
• Be a fantastic multi-tasker
• Be able to use your initiative to solve problems and create solutions that delight our customers
• Be good with words and numbers, and pay strong attention to detail
• Be supportive, respectful, and courteous to all your new colleagues.
• Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.
Rewards and Benefits
This Role is a Band A in the LV= Structure
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
• 26 days\’ holiday – which increases after two years’ service to 28 days (adjusted for your shorter contracts).
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• Cycle to work scheme
• A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% – subject to National Minimum Wage requirements.
• You’ll receive up to 20% discount on our life products for you and your immediate family.
• Free parking is available on-site, offered on a first come first served basis
• We have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• Free book-swap scheme for you to find what you love, whether it\’s a thrilling tale or romantic novel
• Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.
We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application – if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.
Customer Service Representative - Bournemouth employer: LV
Contact Detail:
LV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Bournemouth
✨Tip Number 1
Familiarise yourself with the company’s values and mission. LV= Life and Pensions places a strong emphasis on compassion and customer care, so be prepared to discuss how your personal values align with theirs during any conversations.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Since you'll be dealing with customers who may be going through tough times, demonstrating empathy and understanding in your interactions will set you apart.
✨Tip Number 3
Network with current employees or connect with them on social media. This can give you insights into the company culture and help you understand what they value in their team members, which can be beneficial during interviews.
✨Tip Number 4
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your ability to handle the challenges that come with the role.
We think you need these skills to ace Customer Service Representative - Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in roles that required compassion and communication skills. Use specific examples to demonstrate how you've made a positive impact on customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the sensitive nature of the role. Mention why you want to work at LV= Life and Pensions and how your values align with theirs.
Showcase Your Soft Skills: Emphasise your soft skills such as empathy, teamwork, and problem-solving in your application. These are crucial for a Customer Service Representative, especially when dealing with bereaved customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at LV
✨Show Your Compassion
Given the nature of the role, it's crucial to demonstrate your empathy and compassion during the interview. Share examples from your past experiences where you provided support to customers in difficult situations, highlighting how you made a positive impact.
✨Highlight Teamwork Skills
As a Customer Service Representative, you'll be part of a supportive team. Be prepared to discuss your experiences working collaboratively with others. Mention specific instances where you contributed to team success or helped a colleague, showcasing your ability to work well in a team environment.
✨Demonstrate Problem-Solving Abilities
The role requires initiative and the ability to solve problems effectively. Prepare to discuss scenarios where you successfully resolved customer issues or created solutions that delighted customers. This will show your potential employer that you can handle challenges with confidence.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently during the interview. You might want to prepare answers to common interview questions, ensuring you convey your passion for helping customers and your attention to detail.
