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For Companies At a Glance
- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a fast-paced environment with opportunities for growth and development.
- Qualifications: Previous management experience in a busy setting and a passion for customer service required.
- Other info: Flexible working hours with early morning shifts; inclusive culture promoting diversity.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
- Collaborate with other managers to ensure the overall store shopping experience is successful.
- Manage people by overseeing performance and capability, conducting disciplinary actions, and ensuring accurate scheduling and pay.
Our online teams work early mornings, typically from 04:00 to 08:00, for picking items for deliveries.
What makes a great online manager:
- Previous line management experience in a fast-paced, operational environment.
- Provides excellent customer service and coaches teams to do the same.
- Achieves KPIs or other performance metrics.
- Handles disciplinary, performance, or employee relations issues effectively.
- Leads operations confidently, even in the absence of senior management.
Working for us has great rewards
Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos every payday.
- An annual bonus scheme based on performance.
- Free food and hot drinks in stores.
- Generous holiday, maternity, and paternity leave.
- Matching pension contributions of 4-7.5%.
- Sainsbury’s share scheme for discounted investment opportunities.
- Wellbeing support, including counselling and legal advice.
- Colleague networks for support and development.
- Cycle to Work scheme for bikes and equipment.
- Special offers on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to inclusivity, offering resources, development opportunities, mentorship, and celebrating diversity through initiatives and events. For more information, please see here.
If you need reasonable adjustments during application or interview, please let us know.
Responsibilities:
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to improve daily, ensuring product availability, safety, and seamless operations. Their leadership makes shopping rewarding for customers and fulfilling for colleagues, bringing our purpose to life through action.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics impact the business will help you demonstrate your ability to deliver results during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Research the company's values and culture, particularly their commitment to inclusivity and employee development. This knowledge will allow you to align your answers with their ethos during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Emphasise any previous roles where you managed teams in a fast-paced environment, as this is crucial for the Customer and Trading Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to lead and coach teams. Mention specific examples of how you've successfully managed performance and improved operations in past roles.
Highlight Key Achievements: When detailing your work experience, focus on quantifiable achievements such as KPIs met or exceeded, successful team projects, or improvements in customer satisfaction. This will demonstrate your capability to deliver results.
Showcase Leadership Skills: Illustrate your leadership style and how it aligns with the company's values. Discuss your approach to engaging and motivating teams, as well as your experience in handling employee relations issues like disciplinaries and performance management.
How to prepare for a job interview at Sainsbury's
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you empower others to excel.
✨Understand the Online Shopping Experience
Familiarise yourself with the online shopping process and the challenges that come with it. Be ready to discuss how you would enhance the customer experience for both online and in-store shoppers, showcasing your understanding of operational efficiency.
✨Prepare for People Management Questions
Expect questions about managing performance and handling employee relations issues. Think of specific instances where you've dealt with disciplinary actions or performance management, and be prepared to explain your approach and outcomes.
✨Highlight Your Customer Service Focus
Customer service is key in this role. Be ready to share examples of how you've provided excellent service and coached your team to do the same. Emphasise your commitment to creating a seamless shopping experience for customers.
