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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone, from simple questions to complex issues.
- Company: Join EE, a leading telecommunications company focused on customer service and technology.
- Benefits: Enjoy flexible working, a great salary, online GP access, and discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and opportunities for career growth await you!
Where: Plusnet Sheffield
Full time: Permanent
Salary: 21,620 per year
Start Date: 27th Oct 2025
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be Plusnet.
Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of Plusnetevery time they talk to us.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at Plusnet. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras youd expect from Britains most personal broadband company.
We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Long Description
Your Future With Us
We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, well be right there and will do everything we can to help you get to where you want to be.
Wondering If Youre What Were Looking For?
We believe in a completely personal environment, where youre treated like you want to be treated. Were committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet.
Long Description
Wondering Whats In It For You?
Being part of the Plusnet family brings a huge number of benefits including the below:
- A great starting salary of 21,620 plus incentives throughout the year
- Hugediscounts of Plusnet, EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and well support you to achieve the career you want.
- Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- The smaller bits like;freetea and coffee, and even aconcierge
What Are You Waiting For?
If you think youd be a great fit wed love to hear from you. Reach out to get the conversation started!
Apprentice Customer Advisor - Broadband Technical (South Yorkshire) employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Advisor - Broadband Technical (South Yorkshire)
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. Understanding basic router setups, connectivity problems, and troubleshooting steps will give you a solid foundation to impress during your interview.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers over the phone, being able to explain technical concepts in simple terms is crucial. Try role-playing with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for technology and customer service. During any interactions, whether it's networking or interviews, express your passion for helping others and your interest in tech. This can set you apart from other candidates.
✨Tip Number 4
Research EE's values and culture. Understanding what the company stands for and how they support their employees can help you align your answers and demonstrate that you're a good fit for their team.
We think you need these skills to ace Apprentice Customer Advisor - Broadband Technical (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Advisor. Highlight the skills they value, such as problem-solving and customer service.
Tailor Your CV: Make sure your CV reflects relevant experiences and skills that align with the role. Emphasise any experience you have with technology or customer service, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills can benefit EE. Mention your ability to build relationships and your willingness to learn.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with technical queries, be prepared to demonstrate your problem-solving abilities. Think of examples from your past experiences, whether in gaming or technology, where you successfully resolved an issue.
✨Emphasise Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and consider how you can build rapport with customers during the interview.
✨Demonstrate Your Willingness to Learn
This position doesn't require specific experience, so highlight your eagerness to learn and adapt. Share instances where you've quickly picked up new skills or knowledge, especially in tech-related areas.
✨Research the Company Culture
Familiarise yourself with EE's values and culture. Understanding their commitment to flexibility and support will help you align your answers with what they are looking for in a candidate, showing that you're a good fit for their team.
