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- Tasks: Provide 1st and 2nd line support to customers and train end-users.
- Company: Join a dynamic MSP in Oxfordshire with a focus on client satisfaction.
- Benefits: Competitive salary of £32K and opportunities for growth.
- Why this job: Exciting role with hands-on experience in networking and IT support.
- Qualifications: Previous IT experience and strong networking skills required.
- Other info: Immediate interviews available, apply now!
The predicted salary is between 19200 - 28800 £ per year.
2nd Line Support // Oxfordshire – £32K My client, an MSP based in Oxfordshire, are looking for a 2ndLine Support to join their team. The role will involve provide 1st and 2nd line support to customers and possible training of end-users where necessary. MSP experience is advantageous and previous IT experience is required. Responsibilities Include: Manage and support client accounts effectively Provide networking assistance and resolve general helpdesk inquiries Occasional travel to client sites to deliver on-site support Skills Required: Strong networking expertise including work with routers and switches Experience with Active Directory and Group Policy, Entra ID, and Microsoft 365 Solid knowledge of Windows OS and Windows Server Experience with Hyper-V or VMware Work with both on-prem and cloud infrastructure, e.g. Azure If you are interested in this exciting role, we encourage you to apply IMMEDIATELY, as we are arranging interviews at short notice. For further information or to discuss the position in detail, please do not hesitate to contact Isabella Fleming at 07458 142746 or via email at . For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy. AMRT1_UKTJ …
2nd Line Support employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Make sure to highlight your experience with networking, especially with routers and switches. This is a key requirement for the 2nd Line Support role, and demonstrating your expertise in this area can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with Active Directory, Group Policy, and Microsoft 365. Being able to discuss your hands-on experience with these technologies during the interview will show that you're well-prepared for the responsibilities of the position.
✨Tip Number 3
If you have experience with Hyper-V or VMware, be ready to talk about specific projects or challenges you've faced. This will demonstrate your practical knowledge and problem-solving skills, which are crucial for this role.
✨Tip Number 4
Since the role may involve occasional travel to client sites, be prepared to discuss your flexibility and willingness to travel. Showing that you're open to on-site support can make you a more attractive candidate.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous IT experience, especially any roles that involved 1st and 2nd line support. Mention specific technologies you've worked with, such as Active Directory, Microsoft 365, and networking equipment.
Showcase Your Skills: Clearly outline your strong networking expertise and familiarity with routers, switches, and cloud infrastructure like Azure. This will demonstrate your capability to handle the responsibilities of the role.
Tailor Your CV: Customize your CV to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the position but also explains why you are a great fit for the team. Mention your enthusiasm for providing excellent customer support and any relevant training experience.
How to prepare for a job interview at Senitor Associates
✨Show Your Technical Skills
Be prepared to discuss your experience with networking, Active Directory, and Microsoft 365. Highlight specific examples where you've successfully resolved technical issues or provided support.
✨Demonstrate Customer Service Experience
Since the role involves client interaction, share instances where you've effectively managed client accounts or provided exceptional customer service. This will showcase your ability to handle 1st and 2nd line support.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life support scenarios. Practice articulating your thought process and problem-solving skills in these situations.
✨Research the Company and Its Clients
Familiarize yourself with the MSP's services and the types of clients they work with. This knowledge will help you tailor your responses and demonstrate your genuine interest in the position.
