Customer Service Assistant, Yeovil
Customer Service Assistant, Yeovil

Customer Service Assistant, Yeovil

Yeovil Part-Time No home office possible
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At a Glance

  • Tasks: Assist customers and ensure a friendly shopping experience.
  • Company: Wickes is dedicated to creating an inclusive workplace focused on customer satisfaction.
  • Benefits: Enjoy flexible hours, competitive pay, and a range of financial and wellbeing perks.
  • Why this job: Join a supportive team where you can grow your career and make a difference.
  • Qualifications: Previous customer service experience is preferred but not required.
  • Other info: Part-time role with evening and weekend shifts available.

Job Title: Customer Service Assistant Salary: £11.44 per hour Job Type: Part Time Wickes, Lynx West Trading Estate, Brympton Way, Yeovil, BA20 2HP The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Permanent and Part-time, 10 hours per week. Shift pattern: Evenings and weekends. About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes: If you are 21 yrs and over £11.44phr, 18 yrs – 20 yrs £10.79phr and under 18 yrs £7.94 phr. Up to £300 per month gain share bonus Up to 10% employer pension contribution Up to 35 days of annual leave including 8 days of bank holidays Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues\\\\\\\\\\\\\\\’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now! * Salary dependant on age. Vacancy Reference # 98874 \\\\\\\\\\\\\\\”Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form\\\\\\\\\\\\\\\”

Customer Service Assistant, Yeovil employer: Wickes

Wickes is an exceptional employer that prioritizes the customer experience while fostering a supportive and inclusive work environment in Yeovil. With a strong focus on employee development, we offer comprehensive training, flexible working options, and a generous benefits package, including up to 35 days of annual leave and a colleague discount. Join us to grow your career in a down-to-earth atmosphere where your contributions are valued and rewarded.
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Contact Detail:

Wickes Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant, Yeovil

✨Tip Number 1

Familiarize yourself with Wickes' customer service philosophy. Understanding their approach to customer experience will help you align your responses during the interview and demonstrate that you are a good fit for their team.

✨Tip Number 2

Highlight any previous experience in retail or customer service roles. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your capability in a similar environment.

✨Tip Number 3

Prepare to discuss your availability for evening and weekend shifts. Since the role requires flexibility, showing that you can accommodate their scheduling needs will make you a more attractive candidate.

✨Tip Number 4

Research Wickes' benefits and development opportunities. Being knowledgeable about what they offer can help you ask insightful questions during the interview, demonstrating your genuine interest in growing with the company.

We think you need these skills to ace Customer Service Assistant, Yeovil

Customer Service Skills
Communication Skills
Problem-Solving Skills
Attention to Detail
Teamwork
Time Management
Adaptability
Conflict Resolution
Sales Skills
Multitasking
Empathy
Positive Attitude
Basic IT Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.

Highlight Customer Service Experience: Since the role focuses on providing a high level of customer service, make sure to emphasize any previous experience you have in similar roles. Use specific examples to demonstrate how you've successfully assisted customers in the past.

Show Enthusiasm for the Company: Express your interest in working for Wickes by mentioning what you admire about the company. This could include their commitment to customer experience, employee development, or their inclusive workplace culture.

Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.

How to prepare for a job interview at Wickes

✨Show Your Customer Service Skills

Since the role focuses heavily on customer experience, be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.

✨Understand the Company Culture

Research Wickes and understand their values and commitment to customer service. During the interview, express how your personal values align with theirs and how you can contribute to creating a friendly and helpful environment.

✨Be Ready for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills in a customer service context. Practice responding to questions like 'How would you handle an unhappy customer?' to demonstrate your ability to think on your feet.

✨Ask Thoughtful Questions

Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how success is measured in the customer service team.

Customer Service Assistant, Yeovil
Wickes
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  • Customer Service Assistant, Yeovil

    Yeovil
    Part-Time

    Application deadline: 2027-01-30

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    Wickes

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