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- Tasks: Engage with customers, manage orders, and resolve complaints in a dynamic team environment.
- Company: Join Yourgene Health, a leader in genomic medicine and innovative diagnostic solutions.
- Benefits: Enjoy a competitive salary, benefits package, and a vibrant workplace culture.
- Why this job: Be part of a fast-paced, supportive team making a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential; a passion for learning is a plus.
- Other info: This is a 13-month fixed-term role based in Manchester, starting in August.
The predicted salary is between 28800 - 43200 £ per year.
Job title: Customer Care Specialist
Reports to: Customer Care Manager
Location: Based onsite at our HQ located on Manchester Science Park
Contract Type: Full-time, 13-months fixed term contract to start in August
Salary & Benefits: Competitive Salary + Benefits Package
About Yourgene Health:
Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science.
Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions, for reproductive health, precision medicine and infectious diseases. The Group's flagship in vitro diagnostic products include non -invasive prenatal tests (NIPT) for Down's Syndrome and other genetic disorders, Cystic Fibrosis screening tests, invasive rapid aneuploidy tests and DPYD genotyping.
Yourgene has a range of innovative DNA sample preparation platforms, powered by Ranger® Technology, the Yourgene LightBench® and Yourgene QS250, ideal for cell free DNA applications in NIPT and oncology including liquid biopsy.
Yourgene also has a global laboratory service network equipped to be a full life-cycle partner for clinical, research and pharmaceutical organisations to support partners at the preclinical, clinical, and post market stage to develop, manufacture, obtain regulatory approval and commercialise new products and services. In addition, Yourgene offers and NIPT and high throughput Covid testing service.
Yourgene Health is headquartered in Manchester, UK with facilities in Taipei, Singapore, the US and Canada.
Our Culture:
Yourgene is a growing, vibrant and exciting place to work, we are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employee's as collegiate, friendly, professional, innovative, open and fast paced. We have nay social and wellbeing initiatives run by our Social Huddle that keep our sense of community alive during challenging times that the pandemic has thrown our way. At Yourgene we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment, everyone plays a critical role in our growth journey.
Description of role:
We are hiring for a Customer Care Specialist to join our customer care team on a 13-months fixed term contract to start in August. This role is based onsite at the UK head office of Yourgene Health (YGH) in Manchester within a diverse Customer Care Team. YGH is an international molecular diagnostics group which develops and commercialises genetic products and services. The group works in partnership with global leaders in DNA technology to advance diagnostic science. To support our strategic growth plans and our goal of delivering a continuously improving Customer journey we are looking for the right individual to contribute to our organisation. You will work in a team of currently 5 individuals who look after internal and external customers across our global operations to ensure that the service standards and expectations of our customers are met.
Key areas of responsibility:
- Daily interaction with customers in the assigned territory responding to all incoming enquiries, orders and complaints in a timely fashion and with accuracy.
- Build strong relationships with external and internal stakeholders, optimising touchpoints and identifying opportunities to improve the customer experience.
- Track the full order cycle from processing of orders to shipment and invoicing and communicate with Sales, Operations and Logistics teams to overcome any obstacles.
- Own complaints relevant to your customer base and push for quick and thorough resolutions
- Participate in weekly fulfilment meetings; providing brief weekly reports on orders placed, issues faced and proposals to resolve.
- Maintain accuracy of data such as pricing and contact details in our NetSuite database.
- Undertake any such additional duties that are commensurate with the level of this post.
This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to incorporate changes and developments in the YGH business. Any changes will be discussed in full and agreement being reached with the post holder as to how their role will develop and grow to suit the needs of a fast-changing business.
Qualifications, Skills and Abilities:
Essential:
- Demonstrable experience of supporting customers in a customer service role.
- Ability to cope with the demands of a fast-paced technology-based business.
- Must be willing to learn new aspects of the role and have a pro-active approach to source and share information.
- Must be a strong verbal and written communicator with an ability to build strong relationships across geographies and cultures and work collaboratively.
- Excellent organisational skills and an ability to work to tight and moving timelines.
- A sense of enthusiasm, integrity, a can-do attitude, and a willingness to succeed.
Beneficial:
- Existing knowledge of Clinical Diagnostics environment, genetics or molecular biology (incl. techniques such as NGS and PCR) and the importance of relevant international regulations.
- Knowledge of how to use systems SAGE or NetSuite.
Closing Date:
Sunday 20th July 2025
Equal opportunities:
Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives:
Yourgene Health and the Novacyt Group of companies is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Yourgene Health and Novacyt Group employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Yourgene Health and the Novacyt Group of companies. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Customer Care Professional employer: Yourgene Health
Contact Detail:
Yourgene Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional
✨Tip Number 1
Familiarise yourself with Yourgene Health's products and services, especially their molecular diagnostic solutions. Understanding the specifics of their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Yourgene Health on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in customer service, particularly in fast-paced environments. Be ready to share specific examples of how you've handled customer inquiries and complaints, as this will showcase your suitability for the role.
✨Tip Number 4
Research the latest trends in genomic medicine and molecular diagnostics. Being knowledgeable about the industry will not only impress your interviewers but also show that you're proactive and committed to staying informed.
We think you need these skills to ace Customer Care Professional
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Care Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the molecular diagnostics field. Mention specific experiences where you've successfully supported customers and resolved issues.
Highlight Relevant Skills: In your CV, emphasise skills that are essential for the role, such as strong communication, organisational abilities, and experience in fast-paced environments. If you have knowledge of clinical diagnostics or systems like NetSuite, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Yourgene Health
✨Know Yourgene Health
Familiarise yourself with Yourgene Health's products and services, especially their molecular diagnostic solutions. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Customer Care Skills
Prepare examples from your past experiences that showcase your ability to handle customer inquiries, complaints, and build relationships. Highlight your communication skills and how you've successfully resolved issues in a fast-paced environment.
✨Show Enthusiasm and a Can-Do Attitude
Yourgene values individuals who are enthusiastic and proactive. During the interview, express your eagerness to learn and contribute to the team. Share instances where your positive attitude made a difference in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about the challenges the customer care team currently faces.
