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For Companies At a Glance
- Tasks: Manage customer interactions and resolve issues efficiently.
- Company: Join a leading multi-national oil and gas company in Manchester.
- Benefits: Enjoy flexible hours and hybrid working after training, with competitive pay.
- Why this job: Be part of a dynamic team that values outstanding customer service and problem-solving.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: This is a 9-month contract; candidates must have the right to work in the UK.
The predicted salary is between 25000 - 30000 £ per year.
Overview
PE Global is currently recruiting for a Customer Service Representative (with finance background) for a leading multinational manufacturer of construction and mining equipment client based in Solihull.
This is an initial 12 months contract position working 5 days on site.
Duties
- Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Understanding of products and services offered, providing appropriate solutions to customer queries.
- Understanding and managing end of lease process.
Education/Experience
- Degree or equivalent Customer Service experience
- Oracle, Salesforce and PowerBi experience highly desirable.
- Experience in a leasing environment
- Finance background
Interested candidates should submit an updated CV.
Please click the link below to apply
Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK
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Customer Service Representative employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the oil and gas industry, especially the specific challenges faced in customer service. This knowledge will help you speak confidently about how you can address these issues during interviews.
✨Tip Number 2
Brush up on your CRM system skills, as this role requires you to utilise such systems effectively. Consider taking a short online course or tutorial to enhance your proficiency, which will make you stand out.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to share specific instances will demonstrate your problem-solving abilities and customer service experience.
✨Tip Number 4
Network with professionals in the oil and gas sector, particularly those in customer service roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the oil and gas industry. Use specific examples that demonstrate your ability to resolve issues and provide outstanding service.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, include instances where you've effectively communicated with clients or internal teams. This could be through resolving complaints or coordinating with different departments.
Showcase CRM Experience: If you have experience using a CRM system, mention it prominently in your application. Describe how you've used it to manage customer interactions and resolve issues efficiently.
Craft a Strong Cover Letter: Write a cover letter that explains why you're a great fit for the Customer Service Coordinator role. Discuss your relevant experience, your approach to problem-solving, and your commitment to providing excellent customer service.
How to prepare for a job interview at PE Global
✨Know the Company and Industry
Before your interview, take some time to research PE Global and the oil and gas industry. Understanding their values, recent news, and challenges will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved complaints and provided outstanding service, as this role heavily relies on these abilities.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM system is essential for this role, brush up on your knowledge of common CRM functionalities. If you have experience with a specific system, be prepared to discuss how you used it to manage customer interactions.
✨Practice Communication Scenarios
Given the importance of communication in this position, practice responding to potential customer complaints or issues. This will help you articulate your thought process and demonstrate your problem-solving skills during the interview.
