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For Companies At a Glance
- Tasks: Manage customer interactions and resolve issues efficiently.
- Company: Join a leading multi-national oil and gas company in Manchester.
- Benefits: Enjoy flexible hours and hybrid working after training, with competitive pay.
- Why this job: Be part of a dynamic team that values outstanding customer service and problem-solving.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: This is a 9-month contract; candidates must have the right to work in the UK.
The predicted salary is between 25000 - 30000 £ per year.
PE Global is currently recruiting for a Customer Service Coordinator for a leading multi-national oil and gas client based in Manchester.
This is an initial 9 months contract position offering flexible hours and hybrid working option after training.
Pay Rate £12.21 – £14.55 depending on experience.
Duties of the role/Responsibilities
- Oversee the customer interface process relating to business and business issues.
- Work closely with internal resources and customers to resolve issues.
- Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
- Provide and coordinate outstanding customer service.
- Utilise the company CRM system to raise cases and actions
- Bring about product / service problem resolution by clarifying the customer's complaint, ascertaining the cause of the problem and expediting corrective actions
- Handle returns from customer (non-service related) and report back to customer through the appropriate channels
- Prepare report analysis of the previous day’s complaints received and deliver to the business
Education/Experience
- Strong customer service experience ideally in oil and gas or related industry required.
- Excellent communication skills.
- Experience with CRM system.
- Experience handling complaints.
Interested candidates should submit an updated CV.
Please click the link below to apply or send an up to date CV to
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Customer Service Representative employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the oil and gas industry, especially the specific challenges faced in customer service. This knowledge will help you speak confidently about how you can address these issues during interviews.
✨Tip Number 2
Brush up on your CRM system skills, as this role requires you to utilise such systems effectively. Consider taking a short online course or tutorial to enhance your proficiency, which will make you stand out.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to share specific instances will demonstrate your problem-solving abilities and customer service experience.
✨Tip Number 4
Network with professionals in the oil and gas sector, particularly those in customer service roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the oil and gas industry. Use specific examples that demonstrate your ability to resolve issues and provide outstanding service.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, include instances where you've effectively communicated with clients or internal teams. This could be through resolving complaints or coordinating with different departments.
Showcase CRM Experience: If you have experience using a CRM system, mention it prominently in your application. Describe how you've used it to manage customer interactions and resolve issues efficiently.
Craft a Strong Cover Letter: Write a cover letter that explains why you're a great fit for the Customer Service Coordinator role. Discuss your relevant experience, your approach to problem-solving, and your commitment to providing excellent customer service.
How to prepare for a job interview at PE Global
✨Know the Company and Industry
Before your interview, take some time to research PE Global and the oil and gas industry. Understanding their values, recent news, and challenges will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved complaints and provided outstanding service, as this role heavily relies on these abilities.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM system is essential for this role, brush up on your knowledge of common CRM functionalities. If you have experience with a specific system, be prepared to discuss how you used it to manage customer interactions.
✨Practice Communication Scenarios
Given the importance of communication in this position, practice responding to potential customer complaints or issues. This will help you articulate your thought process and demonstrate your problem-solving skills during the interview.
