Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with patients, promote eye care services, and manage appointments.
- Company: Join Optical Express, the UK's leading complete eye care provider since 1991.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and free optical products.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Fluent German and English, sales experience, and excellent communication skills required.
- Other info: Work Monday to Friday, 40 hours a week, with no weekend shifts.
The predicted salary is between 20316 - 28776 £ per year.
Title – Contact Centre Agent – German Speaking
(Please note this role requires you to speak fluent German)
Location – Glasgow City Centre
Hours of Work – Monday to Friday – 40hrs per week
Salary- £25,396
We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.
Want to be part of a team that literally change people lives?
We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.
You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Germany, therefore, spoken and written German to Fluent standard is required along with fluent English.
Key Responsibilities
- Making contact with patients who have recently attended an initial consultation
- Promoting the lifestyle and clinical benefits of our treatments
- Manage the patient pipeline
- Providing an exceptional after sales service
Essential skills
- German language skills to Fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in over achieving KPI’s
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first class customer service
- Strong IT skills – database, word/excel and email
- Teamwork, with the skills to add value to the existing set up
The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.
Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.
What’s in it for you?
- Salary with uncapped bonus and a host of benefits including individual rewards
- Free or discounted optical products/procedures
- On site subsidised restaurant
- Career progression
- Modern working environment with superb technology support
- First class training in our product range
- 40 hours per week and no weekends
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Contact Centre Agent - German Speaking employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - German Speaking
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses that you might use during calls can help you feel more confident and fluent when speaking with patients.
✨Tip Number 2
Familiarise yourself with Optical Express's services and treatments. Understanding the benefits and lifestyle changes associated with their offerings will enable you to communicate effectively and persuasively with potential patients.
✨Tip Number 3
Prepare for role-playing scenarios where you practice making outbound calls. This will help you develop your communication skills and build resilience, which are crucial for exceeding conversion targets in this role.
✨Tip Number 4
Network with current or former employees of Optical Express to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace Contact Centre Agent - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service and sales. Emphasise your fluency in both German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to exceed targets. Mention specific examples of how you've achieved KPIs in previous roles.
Showcase Communication Skills: In your application, demonstrate your excellent communication skills. You can do this by using clear and concise language, and by providing examples of how you've effectively communicated with diverse groups.
Highlight IT Proficiency: Since the role requires strong IT skills, mention your experience with databases, Word, Excel, and email. If you have any certifications or training in these areas, be sure to include them.
How to prepare for a job interview at Optical Express
✨Showcase Your Language Skills
Since this role requires fluent German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in German, so practice speaking clearly and confidently.
✨Highlight Your Sales Experience
Discuss your previous experience in outbound sales and how you've successfully exceeded targets. Be ready to share specific examples of how you managed customer relationships and converted leads into sales.
✨Emphasise Customer Service Skills
This role is all about providing an exceptional customer experience. Prepare to talk about times when you've gone above and beyond for a customer, showcasing your empathy and understanding in challenging situations.
✨Demonstrate IT Proficiency
As the job requires strong IT skills, be ready to discuss your experience with databases, Word, Excel, and email communication. Mention any relevant tools or software you've used in previous roles that could benefit the team.
