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- Tasks: Lead onboarding processes for new products, ensuring smooth transitions and team collaboration.
- Company: Join a leading e-commerce company transforming how people celebrate life's moments with innovative tech.
- Benefits: Enjoy a hybrid work model, competitive salary up to £50k, and exciting corporate perks.
- Why this job: Make a real impact in a high-growth environment while shaping product development and team success.
- Qualifications: Strong project management experience, team leadership skills, and excellent communication abilities required.
- Other info: This is a 9-month fixed-term contract based in the UK, starting ASAP.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We’re partnering with a well-established, product-led e-commerce company redefining how people connect and celebrate life’s moments, big and small. With millions of users worldwide, they’ve built a scalable platform that blends cutting-edge tech, personalisation, and convenience.
They’re now hiring an Onboarding Manager to lead a new team on a 9-month fixed-term contract, overseeing the smooth transition of new products from contract signature to full technical readiness.
You’ll bring strong project management, process optimisation, and team leadership skills, driving seamless onboarding by collaborating across departments, refining workflows, and championing continuous improvement.
Hybrid – 2 days per week in the London office (must be based in the UK) | 9-month FTC | Up to £50k + perks | ASAP start
Your day-to-day will involve:
- Shaping and fine-tuning onboarding processes to support smooth product transitions.
- Taking ownership of the entire onboarding cycle, from signed agreement to technical deployment readiness.
- Working hand-in-hand with Buying and Content teams to ensure seamless handovers.
- Setting clear performance measures for the team and tracking progress against key targets.
- Spotting and resolving risks or blockers before they impact delivery.
- Making sure the right documentation, training, and resources are always in place.
- Acting as the go-to contact for internal updates on onboarding status.
- Leading, coaching, and motivating a small team to achieve their best.
- Keeping the customer experience front and centre at every stage.
We’d love to speak to people who have:
- A strong background in project management, operations, or a related field,, ideally within a tech or digital environment.
- Solid experience leading and developing teams.
- Great organisational skills, attention to detail, and the ability to juggle multiple priorities.
- Excellent communication and stakeholder management skills.
- A calm, proactive approach in fast-paced environments.
- A knack for problem-solving and driving practical solutions.
- Familiarity with Salesforce (a big plus, but not essential).
Being at the core of the brand's long-term growth strategy, you'll have so many opportunities to create your unique mark – If you're ready to make a significant impact on a high-growth company and shape the future of product development, we encourage you to apply.
Onboarding Manager employer: MRJ Recruitment
Contact Detail:
MRJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Familiarise yourself with the company's products and their onboarding processes. Understanding how they currently operate will allow you to speak knowledgeably about potential improvements during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Onboarding Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare examples of your past project management successes, especially those that involved team leadership and process optimisation. Be ready to discuss how these experiences can translate to the new role.
✨Tip Number 4
Stay updated on industry trends in e-commerce and tech. Being knowledgeable about the latest developments can help you demonstrate your passion for the field and your ability to contribute to the company's growth.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and team leadership. Use specific examples that demonstrate your ability to oversee onboarding processes and collaborate across departments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with their needs, particularly in process optimisation and customer experience. Be sure to mention any familiarity with tech environments or tools like Salesforce.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully identified and resolved risks or blockers in previous roles. This will demonstrate your proactive approach and ability to thrive in fast-paced environments.
Highlight Team Leadership Experience: Emphasise your experience in leading and developing teams. Share specific instances where you motivated your team to achieve targets and improved workflows, showcasing your leadership style and effectiveness.
How to prepare for a job interview at MRJ Recruitment
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of your project management experience. Highlight how you've successfully led projects from inception to completion, particularly in tech or digital environments, as this will resonate well with the company's focus.
✨Demonstrate Team Leadership Experience
Share instances where you've led and developed teams. Discuss your approach to motivating team members and how you’ve fostered a collaborative environment, as this role requires strong leadership skills.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of challenges you've faced in previous roles and how you resolved them, especially in fast-paced settings, to show your proactive approach.
✨Understand the Company’s Product and Culture
Research the e-commerce company and its products thoroughly. Familiarise yourself with their values and culture, as this will help you align your answers with what they are looking for in an Onboarding Manager.
