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- Tasks: Support contractors and clients with payroll queries, ensuring excellent customer service.
- Company: Join Giant Group, a leading workforce management platform since 1992, dedicated to global talent solutions.
- Benefits: Enjoy 31 days holiday, hybrid work, health cash plan, and exclusive team discounts.
- Why this job: Make a real impact on customer satisfaction while working in a supportive and dynamic environment.
- Qualifications: A business-related degree or 1 year of customer service experience is preferred.
- Other info: This is a permanent role with opportunities for personal growth and development.
The predicted salary is between 24000 - 33600 £ per year.
At Giant Group, we’re excited to offer an incredible opportunity for an Employee Support Officer to join our growing team.
What we offer:
Salary: £24,000 per annum
Location: Hybrid – 3 days from Chelmsford office
Hours: 37hrs, Mon – Fri 9am to 6:00pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at:
About the role
As Employee Support Officer , you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments.
The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction
Key responsibilities of the role include:
- Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
- Ensuring first-time resolution wherever possible through clear and concise communication.
- Recognising and escalating complaints appropriately to maintain service standards.
- Collaborating with internal teams to find timely solutions and ensure follow-through.
- Maintaining accurate procedures and contributing to team knowledge and process improvements.
- Driving high satisfaction scores by delivering a consistently positive support experience.
Your ideal experience & competencies
Ideally you would have a business-related degree or at least 1 years’ experience of customer service delivering against service level agreements. Excellent professional and friendly attitude and be able to quickly develop a rapport with customers over the phone via inbound & outbound calls and to deliver a customer 1st service.
You can only excel in this role if you are able to work as part of a team, as well as act upon your own initiative
- Have great enthusiasm and attitude for the role.
- Have a high level of resilience and strong written and verbal communication and emotional intelligence.
- Are proficient in Microsoft office
- Have a good understanding of and strive to achieve the Giant people values
Employee Benefits
- 31 Days Holiday
- Pension Schemes
- Enhanced Maternity and Paternity Pay
- Life Assurance
- Employee Referral Bonus
- Birthday Leave
- Paid Volunteering Day
- Employee Assistance Program
- Buy Additional Holidays
- Health Cash Plan
- Giant Advantage: Exclusive discounts for our amazing team.
- Subsidised Gym Membership
- Long Service Awards
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Employee Support Officer employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Support Officer
✨Tip Number 1
Familiarise yourself with Giant Group's services and values. Understanding their approach to workforce management will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in the role. Think about how you would handle high-volume queries or difficult customers, as showcasing your problem-solving skills can set you apart.
✨Tip Number 3
Highlight your communication skills during any interactions with the hiring team. Since the role requires clear and concise communication, practice articulating your thoughts effectively to make a strong impression.
✨Tip Number 4
Showcase your ability to work both independently and as part of a team. Be ready to provide examples from your past experiences where you successfully collaborated with others or took initiative on your own.
We think you need these skills to ace Employee Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Employee Support Officer position. Tailor your application to highlight how your skills and experiences align with what Giant Group is looking for.
Craft a Strong CV: Your CV should clearly outline your relevant experience in customer service and any business-related qualifications. Use bullet points to make it easy to read and ensure it reflects your ability to deliver excellent customer support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that demonstrate your communication skills, resilience, and ability to work as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Giant Group
✨Showcase Your Customer Service Skills
As an Employee Support Officer, you'll be the first point of contact for clients and contractors. Be prepared to discuss your previous customer service experiences, highlighting how you resolved issues and maintained high satisfaction levels.
✨Demonstrate Clear Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, as you'll need to convey information accurately to clients. Consider using examples from past experiences where your communication made a difference.
✨Emphasise Team Collaboration
This position requires working closely with internal teams. Be ready to share examples of how you've successfully collaborated with others in previous roles, showcasing your ability to work as part of a team while also taking initiative.
✨Understand Giant Group's Values
Familiarise yourself with Giant Group's mission and values. During the interview, express how your personal values align with theirs, particularly regarding compliance, transparency, and customer satisfaction, to demonstrate your fit for the company culture.
