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- Tasks: Manage all aspects of GB/EU road freight services, ensuring timely and accurate shipments.
- Company: Join a dynamic logistics company focused on delivering exceptional customer service.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Experience with freight management systems and customs documentation is a plus.
- Other info: Ideal for those looking to kickstart their career in logistics and transport.
The predicted salary is between 28800 - 43200 £ per year.
Overall Purpose of the Role To support the efficient and effective operation of the Road Freight department by managing and coordinating all aspects of GB/EU road freight services including import, export, cross-trade, domestic, and courier shipments. This role plays a key part in maintaining high levels of customer service and ensuring all transport requirements are completed accurately and on time. Key Responsibilities Manage and oversee end-to-end process for all GB/EU road bookings (import, export, cross-trade, domestic, and courier shipments) Deliver a high level of customer service, ensuring all client-specific requirements are met and exceeded Maintain daily communication with hauliers, foreign partners, and suppliers Liaise with internal departments including Sales Create and process transport documents including collection and delivery notes Arrange insurance cover and prepare packing lists when requested Provide quotations to clients based on service type and costings Generate accurate invoices and handle associated documentation Assist in resolving queries, managing claims, and handling general customer enquiries Input data accurately and upload PODs (Proof of Delivery) into systems Ensure timely collection of all necessary documentation for customs clearance and cross-channel shipments Experience & Knowledge Advantage: Experience using Boxtop (or similar freight management systems) Familiarity with ADR/HAZ goods procedures Understanding of customs documentation such as T1s, EUR1s, Certificates of Origin, and Carnets General knowledge of various transport modes (road, air, sea, courier) TPBN1_UKTJ
ROAD FREIGHT IMPORT EXPORT CLERK employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ROAD FREIGHT IMPORT EXPORT CLERK
✨Tip Number 1
Familiarise yourself with the specific freight management systems mentioned in the job description, like Boxtop. Having hands-on experience or even a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of customs documentation and procedures, especially T1s, EUR1s, and Certificates of Origin. Being able to demonstrate your understanding of these processes during an interview will show that you're ready to hit the ground running.
✨Tip Number 3
Network with professionals in the road freight industry. Attend relevant events or join online forums where you can connect with others in the field. This can provide valuable insights and potentially lead to referrals for job openings.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've delivered excellent customer service. Think of examples that highlight your ability to manage queries and resolve issues effectively, as this is crucial for the role.
We think you need these skills to ace ROAD FREIGHT IMPORT EXPORT CLERK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in road freight operations, customer service, and any specific knowledge of customs documentation. Use keywords from the job description to align your skills with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics industry and your understanding of the key responsibilities mentioned in the job description. Mention any experience with freight management systems like Boxtop and your familiarity with customs procedures.
Showcase Customer Service Skills: In your application, emphasise your ability to deliver high levels of customer service. Provide examples of how you've met or exceeded client expectations in previous roles, particularly in a logistics or freight context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the role of a Road Freight Import Export Clerk.
How to prepare for a job interview at Heathrow Personnel
✨Know Your Freight Basics
Make sure you brush up on your knowledge of road freight operations, especially regarding import and export processes. Understanding customs documentation like T1s and EUR1s will show that you're serious about the role.
✨Demonstrate Customer Service Skills
Since this role involves maintaining high levels of customer service, be prepared to discuss examples from your past experiences where you exceeded client expectations. Highlighting your communication skills will also be beneficial.
✨Familiarise Yourself with Relevant Software
If you have experience with freight management systems like Boxtop, make sure to mention it. If not, do a bit of research on similar systems to show your willingness to learn and adapt.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as resolving customer queries or managing claims. Think of relevant scenarios from your previous roles and how you successfully navigated them.
