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For Companies At a Glance
- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, bonus potential, free eye surgery, and 29 days leave.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication required.
- Other info: Part-time role with flexible hours, including weekends.
The predicted salary is between 15200 - 19840 £ per year.
Job Description
Job Title – Patient Advisor
Hours: Part Time – 2/3 days per week (including weekends)
Salary: £25,400 pro rata per annum + bonus, benefits
Location: Colchester with travel to Chelmsford
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary of £24,000 per annum pro rata plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will prepare you for the diverse range of conversations you'll have as a Patient Advisor and help you articulate information clearly.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for patient consultations and follow-ups. This exercise will not only help you manage time effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 4
Research common questions and concerns patients may have regarding eye treatments. Being well-informed will allow you to address these issues confidently, making you a more appealing candidate for the Patient Advisor role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've built relationships with clients. Use specific examples that demonstrate your organisational skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how it aligns with Optical Express's values. Mention your motivation to succeed and provide examples of how you've gone above and beyond in previous roles.
Highlight Relevant Skills: When filling out your application, emphasise skills that are crucial for the Patient Advisor role, such as strong communication abilities, attention to detail, and experience with health-related consultations or customer interactions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of patients, practice articulating your thoughts clearly. Prepare to discuss how you would handle different patient scenarios, ensuring you convey empathy and understanding.
✨Highlight Organisational Abilities
The job requires strong organisational skills, so be ready to provide examples of how you've successfully managed multiple tasks or schedules in the past. This will show that you can handle the dynamic nature of the role.
✨Prepare Questions About the Company Culture
Research Optical Express's commitment to community and employee development. Prepare thoughtful questions about their culture and initiatives, demonstrating your interest in being part of a team that values care, trust, and integrity.
