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- Tasks: Help customers with repair requests and schedule appointments for our skilled tradespeople.
- Company: Join Gateway Property Care, a dedicated team focused on excellent customer service.
- Benefits: Enjoy a competitive salary and a supportive work environment, Monday to Friday.
- Why this job: Be the first point of contact for customers and make a real impact in their experience.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: This is an in-person role based in Preston, perfect for those who enjoy face-to-face interactions.
The predicted salary is between 19926 - 25090 £ per year.
Repairs Advisor Some companies may call this role a Customer Service Advisor 37 hours per week, Monday – Friday, based at our offices on Preston Docks £24,908.57 per annum As a Repairs Advisor you will provide an excellent front-line service to our customers, mainly over the telephone but also online, via email and face-to-face. You will triage requests for repairs, booking in jobs and scheduling appointments for our skilled trades people – Gateway Property Care. This is an \’in-person\’ role based in Preston.
Repairs Advisor - Customer Service employer: Community Gateway Association Careers
Contact Detail:
Community Gateway Association Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor - Customer Service
✨Tip Number 1
Familiarize yourself with common repair issues and solutions. This knowledge will help you triage requests more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being clear and friendly can set you apart from other candidates.
✨Tip Number 3
Research Gateway Property Care and understand their services. Showing that you know about the company and its operations will impress the hiring team and show your genuine interest in the role.
✨Tip Number 4
Prepare for situational questions related to customer service. Think of examples from your past experiences where you successfully handled difficult situations or resolved customer complaints.
We think you need these skills to ace Repairs Advisor - Customer Service
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Repairs Advisor. Highlight your customer service experience and ability to handle inquiries over the phone, online, and in person.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, problem-solving, and scheduling. Include any previous experience in customer service or similar roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully managed customer inquiries or repairs in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Community Gateway Association Careers
✨Show Your Customer Service Skills
Since the role is focused on providing excellent front-line service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to empathize with customers.
✨Understand the Role's Responsibilities
Familiarize yourself with the key tasks of a Repairs Advisor, such as triaging repair requests and scheduling appointments. This will allow you to demonstrate your understanding of the role during the interview and show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them, especially in a busy customer service environment.
✨Research Gateway Property Care
Take some time to learn about Gateway Property Care and their services. Being knowledgeable about the company will not only impress your interviewers but also help you understand how you can contribute to their mission of providing quality repairs and customer service.
