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- Tasks: Coordinate customer installations and manage communication between teams.
- Company: Join Fibrus, a growing company in the telecoms industry, committed to exceptional service.
- Benefits: Enjoy hybrid working options and a supportive, diverse workplace culture.
- Why this job: Be part of an expanding team that values customer experience and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential; telecoms background is a plus.
- Other info: We welcome applicants from all backgrounds and encourage diversity in our workforce.
The predicted salary is between 30000 - 42000 £ per year.
JOB TITLE: Installations Coordinator
JOB LOCATION: Belfast
TERMS: Permanent, hybrid working
THE JOB
We are seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations. A busy and diverse role, this offers a fantastic opportunity to contribute to the Fibrus team and join us on our continued journey of expansion.
WHAT WILL YOU BE DOING?
- Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
- Contact customers for whom their installation is on hold in order to keep them informed of timescales
- Manage the installations calendar and daily issuing of works to contractors
- Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
- Update trackers and logs on Excel and updating the netadmin and CRM systems daily
- Process all MDU and wayleave requests
- Regular reporting of job status from the CRM system
- Raise cancellation tickets and liaise with sales for on hold jobs
- Manage all incoming customer complaints.
- Monitor and action the installs inbox
WHAT WILL YOU BRING?
- You will come from a customer service background with a passion for ensuring a quality customer experience at all times
- Excellent communication skills, able to engage with various internal and external stakeholders across all levels
- Strong administrative experience
- High level of IT literacy
- Experience in the telecoms industry would be advantageous but not a necessity
Fibrus are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! #fibrus
HOW TO APPLY
At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.
Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Installations Coordinator employer: Fibrus Networks Ltd
Contact Detail:
Fibrus Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator
✨Tip Number 1
Familiarise yourself with the installation process in the telecoms industry. Understanding common challenges and solutions will help you engage effectively with both customers and the installation team.
✨Tip Number 2
Brush up on your Excel skills, especially in managing calendars and trackers. Being proficient in these tools will allow you to handle the installations calendar and daily tasks more efficiently.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions. This will prepare you for liaising with customers and resolving issues, ensuring you provide top-notch customer service.
✨Tip Number 4
Network with professionals in the telecoms industry. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the role.
We think you need these skills to ace Installations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Installations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since the role requires exceptional customer service skills, make sure to provide specific examples from your past experiences that demonstrate your ability to engage with customers and resolve issues effectively.
Showcase Administrative Skills: Emphasise your strong administrative experience in your CV and cover letter. Mention any relevant tools or systems you have used, such as Excel or CRM systems, to manage tasks and track progress.
Express Enthusiasm for the Company: In your application, convey your enthusiasm for joining Fibrus and contributing to their journey of expansion. Mention any knowledge you have about the company and its values, particularly regarding diversity and inclusion.
How to prepare for a job interview at Fibrus Networks Ltd
✨Showcase Your Customer Service Skills
As an Installations Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. This will demonstrate your ability to maintain a top-class customer experience.
✨Familiarise Yourself with the Installation Process
Understanding the installation process is crucial for this role. Research common issues that arise during installations and think about how you would communicate these to customers. Showing that you have a grasp of the process will impress your interviewers.
✨Highlight Your Administrative Experience
This position requires strong administrative skills. Be ready to discuss your experience with managing calendars, using Excel, and updating CRM systems. Providing concrete examples of your organisational skills will help you stand out.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the challenges they face in installations, or how they measure success in this position. This will also give you insight into whether the company is the right fit for you.
