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- Tasks: Join us as a Field Service Engineer, providing top-notch technical support and service.
- Company: Be part of a globally renowned company with 60 years of expertise in diagnostic solutions.
- Benefits: Enjoy a competitive salary, generous bonuses, vehicle allowances, and exceptional benefits.
- Why this job: Work in diverse environments, from hospitals to blue-chip clients, making a real impact.
- Qualifications: Must have a full UK driving licence and ONC level qualification in Electrical/Electronic Engineering.
- Other info: Ongoing training provided to keep you at the forefront of industry advancements.
The predicted salary is between 24000 - 40000 Ā£ per year.
Field Service Engineer Hertford region / St. Albans / Watford cĀ£40k neg dep exp + up to Ā£7500 call out allowance + vehicle / allowances + generous bonus + exceptional benefits package Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory equipment associated with Clinical and Industrial markets in the Hertfordshire / St. Albans / Watford region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name blue chip FMCG clients, managing your vehicle stock inventory efficiently and within guidelines, and ensuring activities are completed on time and to the highest levels of accuracy with supporting documentation completed and submitted in accordance with the engineering and service department requirements. In addition to the initial in-house training provided, you will also be required to attend training courses wherever they may be delivered in order to both gain or maintain your knowledge levels and to ensure customers and stakeholders consistently receive the highest levels of service and support, and you will also keep an eye on developments in the industry to keep up to date with advancements in technology. Other duties will include (but not be limited to) assisting with project work when required in order to ensure deadlines are achieved and providing customer on-call support as part of the Service Team rota. You will understand and ensure compliance with all relevant company policies and applicable industry regulations and legislation (including Health & Safety at Work) at all times and ensure that you and those around you follow SSOW on site. To be considered for this varied and challenging Field Service Engineer role within a unique market leading environment, you will essentially hold a full UK driving licence and realistically be qualified to at least ONC level or above in a relevant Electrical / Electronic Engineering discipline, demonstrating 3 or more years\ā experience gained in a comparable service or maintenance environment (with laboratory or medical equipment experience proving distinctly advantageous) and able to demonstrate excellent communication and customer service skills at all levels. Contact the Service Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details
Field Service Engineer employer: Premier Technical Recruitment
Contact Detail:
Premier Technical Recruitment Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Service Engineer
āØTip Number 1
Familiarise yourself with the specific types of automated laboratory equipment mentioned in the job description. Understanding the technology and its applications will not only boost your confidence but also impress the interviewers with your knowledge.
āØTip Number 2
Network with professionals in the field of Field Service Engineering, especially those who have experience with in vitro diagnostic solutions. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals.
āØTip Number 3
Prepare to discuss your previous experiences in customer service and technical support during the interview. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this role heavily relies on these skills.
āØTip Number 4
Stay updated on the latest advancements in laboratory technology and regulations. Showing that you are proactive about your professional development can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Field Service Engineer
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in electrical or electronic engineering, particularly any work with laboratory or medical equipment. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Field Service Engineer role. Emphasise your customer service skills and your ability to work in various environments, as well as your commitment to ongoing training and development.
Highlight Relevant Qualifications: Clearly state your qualifications, especially if you hold an ONC level or above in a relevant discipline. Mention any additional certifications or training that may be beneficial for the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues in previous roles. This is crucial for a position that requires high levels of technical customer service.
How to prepare for a job interview at Premier Technical Recruitment
āØResearch the Company
Before your interview, take some time to learn about the companyās history, values, and products. Understanding their bespoke in vitro diagnostic solutions will help you tailor your answers and show genuine interest.
āØShowcase Your Technical Skills
Be prepared to discuss your experience with automated laboratory equipment and any relevant electrical or electronic engineering qualifications. Highlight specific examples of installations, repairs, or technical support you've provided in previous roles.
āØDemonstrate Customer Service Excellence
Since this role involves customer-facing activities, be ready to share instances where youāve gone above and beyond for clients. Emphasise your communication skills and how you handle challenging situations with professionalism.
āØPrepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about training opportunities, team dynamics, or the companyās approach to keeping up with industry advancements. It shows your enthusiasm and engagement.
