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For Companies At a Glance
- Tasks: Join our customer service team and support customers with exceptional service.
- Company: EE is a family-oriented company dedicated to providing top-notch customer experiences.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and more perks!
- Why this job: This role offers career growth, a supportive community, and the chance to make a difference.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: Complete a Level 2 NVQ in Customer Service while you work.
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. They emphasise a family-like environment and personal service, so showing that you understand and align with these values during your interactions can set you apart.
✨Tip Number 2
Prepare to discuss your customer service experiences, even if they are informal. Think of times when you've helped someone or resolved an issue, as this will demonstrate your potential in the role.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. This can give you insights into the role and the team dynamics, plus it shows your genuine interest in becoming part of the EE family.
✨Tip Number 4
Be ready to showcase your adaptability and willingness to learn. Since this is an apprenticeship, highlighting your eagerness to grow and take on new challenges will resonate well with the hiring team.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant experience or skills related to customer service. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at EE and how you align with their values of community and diversity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service or went the extra mile for a customer. This will demonstrate that you understand the importance of the role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture, especially their commitment to diversity and community. Be prepared to discuss how you can contribute to this environment and why it resonates with you.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the training process, opportunities for growth within the company, or details about the Aspire programme. It shows your interest and eagerness to learn more.
