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- Tasks: Join our Customer Service Team to provide IT support and administrative help.
- Company: A leading education division focused on developing future IT professionals.
- Benefits: Gain hands-on experience with potential for a full-time role after 18 months.
- Why this job: Kickstart your IT career while making a real impact in education!
- Qualifications: Eagerness to learn and grow in the IT support field; no prior experience required.
- Other info: Work closely with experienced teams and tackle real-world tech challenges.
Our client is looking for an apprentice eager to establish a career in IT Support within their education division Their intention is to equip you over the course of the 18 month programme to reach the appropriate skill set with experience to transition into a full-time technical role. The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. KEY DUTIES Months 1 to 8 You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16 You will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself CANDIDATE REQUIREMENTS
IT Support Apprentice employer: Back 2 Work Careers
Contact Detail:
Back 2 Work Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarize yourself with common IT support tools and software. Understanding platforms like ticketing systems, remote desktop applications, and basic troubleshooting techniques will give you a solid foundation to impress during the interview.
✨Tip Number 2
Gain hands-on experience by volunteering or taking on small projects that involve hardware setup or customer support. This practical experience will not only enhance your skills but also demonstrate your commitment to a career in IT support.
✨Tip Number 3
Network with professionals in the IT field. Attend local tech meetups or online forums to connect with others who can provide insights into the industry and potentially refer you to job openings.
✨Tip Number 4
Prepare for the interview by practicing common IT support scenarios. Being able to articulate how you would handle specific technical issues or customer interactions will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Apprentice position. Understand the key duties and candidate requirements so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize any relevant skills or experiences you have that relate to IT support, customer service, or administrative tasks. Mention any technical knowledge or software proficiency that could be beneficial.
Craft a Strong Cover Letter: Write a personalized cover letter that expresses your enthusiasm for the apprenticeship. Explain why you are interested in a career in IT support and how this opportunity aligns with your career goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Careers
✨Show Your Enthusiasm for IT Support
Make sure to express your eagerness to learn and grow in the field of IT support. Share any relevant experiences or projects that sparked your interest in technology, as this will demonstrate your passion for the role.
✨Familiarize Yourself with Customer Service Principles
Since you'll be joining the Customer Service Team, it's important to understand the basics of customer service. Be prepared to discuss how you would handle common customer issues and emphasize your communication skills.
✨Highlight Your Problem-Solving Skills
The role requires resolving incidents effectively. Prepare examples of past experiences where you successfully solved a problem, whether in a technical context or otherwise, to showcase your analytical thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship program and the teams you'll be working with. This shows your genuine interest in the position and helps you understand how you can contribute to the company.
