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- Tasks: Manage housing services, ensuring top-notch customer service and meeting key performance indicators.
- Company: Join a dynamic team focused on delivering quality housing solutions and community support.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a valid UK driving license required.
- Other info: Opportunity to work independently and collaboratively with a focus on community development.
The predicted salary is between 28800 - 43200 £ per year.
To achieve Customer Service Standards. To ensure the delivery of Our Customer Promise. Delivery of all KPIs as set out within operational / service improvement plans and individual objectives. To maximise income for both arrears management, lettings performance and void turnaround working with the CSC and Property Colleagues. To work with Colleagues to gain access to our properties when required, for example to ensure H&S requirements are met. To work with Development in the delivery of new homes. Knowledge of service charges setting and monitoring, including presentation of information appropriately to customers in person and in writing. Hold a current UK driving license and be able to travel for work, including lone working where needed. Experience of working within a customer-focussed role and able to demonstrate effective relationship-building, negotiation and conflict resolution skills, demonstrating empathy with customers. Ability to self-manage and prioritise; demonstrable ability to reach sound evidence based decisions, including in a lone working/mobile working environment. The ability to adapt communication style appropriately in order to deal valued behaviours. Ability to manage conversations and meetings drawing them to a timely conclusion. Excellent knowledge of housing and neighbourhood management, housing law, Universal Credit and welfare benefits and reform and how this rel…
Housing Manager employer: Barker Ross Group Careers
Contact Detail:
Barker Ross Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Housing Manager role. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Showcase your experience in customer service by preparing specific examples of how you've built relationships and resolved conflicts in previous roles. This will highlight your suitability for a customer-focused position.
✨Tip Number 3
Brush up on your knowledge of housing law, Universal Credit, and welfare benefits. Being well-versed in these areas will not only boost your confidence but also demonstrate your expertise to potential employers.
✨Tip Number 4
Prepare to discuss your self-management and prioritization skills. Think of examples where you've made evidence-based decisions, especially in situations where you had to work independently or in a mobile environment.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Manager position. Make sure you understand the key responsibilities and required skills, such as customer service standards, KPIs, and housing law.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-focused roles, relationship-building, and conflict resolution. Emphasize any previous work with housing management or similar fields.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and how your skills align with the company's objectives. Mention specific examples of how you've successfully managed customer relationships and met KPIs in past positions.
Highlight Relevant Qualifications: If you have knowledge of service charges, Universal Credit, or welfare benefits, make sure to include this in your application. Also, mention your UK driving license and willingness to travel for work.
How to prepare for a job interview at Barker Ross Group Careers
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer-focused roles. Share specific examples of how you've built relationships, resolved conflicts, and demonstrated empathy with customers.
✨Demonstrate Your Knowledge of Housing Management
Be prepared to discuss your understanding of housing law, service charges, and welfare benefits. This will show that you are knowledgeable and ready to tackle the challenges of the role.
✨Emphasize Your Decision-Making Abilities
Talk about situations where you've had to make sound, evidence-based decisions, especially in a lone working environment. This will demonstrate your ability to self-manage and prioritize effectively.
✨Adapt Your Communication Style
Practice adapting your communication style to different audiences. Be ready to explain how you would present information to customers both in person and in writing, ensuring clarity and understanding.
