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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy flexible scheduling, great salary, discounts, travel loans, and healthcare options.
- Why this job: Make a difference while developing your career in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible work options and opportunities for community volunteering.
The predicted salary is between 18803 - 19700 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering
with technology? If so, you have transferrable skills to succeed in a Customer
Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical
Team in North Tyneside OR Gosforth. You’ll be talking over the phone to
customers with all sorts of broadband tech-related queries. You could be
helping someone with a simple router question or something that needs a bit
more work and ownership, you’ll be there for the customer supporting them all
the way.
You don’t need specific experience to join us. Provided you’re naturally
helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE,
this opportunity is designed with flexibility in mind. We’re here to support
you in being successful, meaning we’ll do everything we can to make sure you
don’t miss that appointment or can look after your family in an emergency.
Just a few ways we’re doing this include allowing you to schedule your own
breaks and banking time, and the option of occasional home working.
What’s in it for you?
-
A great starting salary of £23,504 rising to £24,064 after 8 months of being here
-
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
-
Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
-
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
-
Volunteering days, so you can give back to your local community.
-
Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and
tailored training to help you build a lasting career. What are you waiting
for?
Customer Service Advisor (Hiring Immediately) employer: Ee & Bt
Contact Detail:
Ee & Bt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately)
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your gaming or tech tinkering experiences where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. Even if you don't have direct experience, having a basic understanding of routers, modems, and connectivity problems can help you stand out as a candidate who is eager to learn.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be prepared to discuss how you've successfully communicated and connected with others in past experiences, whether in work or personal settings.
✨Tip Number 4
Express your enthusiasm for flexibility and support in the workplace. Mention how important it is for you to have a work-life balance and how you appreciate EE's commitment to helping employees manage their schedules.
We think you need these skills to ace Customer Service Advisor (Hiring Immediately)
Some tips for your application 🫡
Highlight Relevant Skills: Emphasize your problem-solving abilities and any experience you have with technology or customer service. Mention how your skills can help in resolving broadband tech-related queries.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with EE and your willingness to learn. Let them know that you are eager to support customers and contribute to the team.
Tailor Your CV: Customize your CV to reflect the job description. Focus on transferable skills such as communication, relationship-building, and adaptability, which are crucial for a Customer Service Advisor.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the role. Discuss why you want to join EE specifically and how you align with their values of flexibility and support.
How to prepare for a job interview at Ee & Bt
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've tackled problems in the past. Whether it's a tech issue or a personal challenge, demonstrating your analytical thinking will impress the interviewers.
✨Highlight Your Communication Skills
As you'll be talking to customers over the phone, effective communication is key. Practice explaining complex ideas in simple terms and be ready to showcase your ability to build rapport with others.
✨Emphasize Your Flexibility
EE values flexibility, so be sure to mention any experiences where you've adapted to changing situations or schedules. This shows that you're ready to embrace the dynamic nature of the role.
✨Express Your Willingness to Learn
Since no specific experience is required, convey your eagerness to learn and grow within the company. Discuss how you enjoy acquiring new skills and how you can apply that mindset to the training provided by EE.
