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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Join Boots, a leading retailer committed to inclusivity and customer care.
- Benefits: Enjoy flexible working options, employee discounts, and a supportive work environment.
- Why this job: Gain valuable experience in a dynamic role while making a positive impact on customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for career growth and development.
Job Description
The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it\’s your first job and you\’re looking to gain some valuable experience, or you have experience with retail and you\’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that\’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn\’t considered or simply offering a basket – it\’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
- You will be provided with award-winning training accredited by the Institute of Customer Service.
What you\’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today\\\’s date.
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
We\’re always looking for people who care about changing things for the better. You\’ll join a company that is evolving and always looking to improve.
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it\’s with you, we can change for the better.
To find out more about life and careers at Boots, click here.
What\\\’s next
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Customer Advisor (Airport) employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport)
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what they offer will not only help you in customer interactions but also show your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills. Since the role requires effective listening and advising customers, consider role-playing scenarios with friends or family to build your confidence in providing excellent customer service.
✨Tip Number 3
Research the company culture at Boots. Understanding their values and commitment to inclusivity can help you align your responses during the interview, demonstrating that you are a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team dynamics and expectations.
We think you need these skills to ace Customer Advisor (Airport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've excelled in similar roles or situations.
Highlight Soft Skills: Emphasise your communication skills, ability to listen, and teamwork experience. These are crucial for the Customer Advisor role, so provide examples of how you've used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BOOTS
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different role. Highlight your listening skills and how you’ve made a difference in someone's shopping experience.
✨Know the Company and Its Products
Familiarise yourself with Boots' products and services before the interview. Being able to discuss specific items or promotions shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Demonstrate Teamwork
This role requires collaboration with other team members. Be ready to share experiences where you worked effectively in a team setting. Emphasise your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think about how you would respond to difficult customers or how you would promote in-store offers. Practising these responses can help you feel more confident during the interview.
