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- Tasks: Lead daily hotel operations and ensure top-notch guest experiences.
- Company: Join the prestigious Trump Hotels family known for luxury and excellence.
- Benefits: Enjoy competitive pay, training opportunities, and a dynamic work environment.
- Why this job: Be at the forefront of hospitality, making memorable moments for guests every day.
- Qualifications: Looking for motivated individuals with strong communication skills and a passion for service.
- Other info: Opportunity to grow within a renowned brand and develop leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Position Purpose To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas. Essential Functions Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions To have presence in the Lobby and meet/welcome regular and VIP Guests To liaise closely with all departments with regard to servicing and handling of incoming groups, VIPs etc Coordinate and supervise the operational activities of the Front of House Ambassadors Handle all billing inquiries at the desk and maintain your own float Ensure you are aware of all Luxury Collection & Trump Hotels standards and that they are adhered to at all times Be responsible for developing, training and coaching new and existing staff members to Luxury Collection & Trum…
Duty Manager employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the specific service standards and policies of Trump Hotels. Understanding these guidelines will not only help you align with their expectations but also demonstrate your commitment to their brand during the interview process.
✨Tip Number 2
Showcase your experience in managing day-to-day operations in a hospitality setting. Be prepared to discuss specific examples where you've successfully handled guest complaints or security issues, as this will highlight your problem-solving skills.
✨Tip Number 3
Emphasize your ability to work collaboratively with various departments. Highlight any past experiences where you coordinated with different teams to enhance guest experiences, especially with VIPs or large groups.
✨Tip Number 4
Demonstrate your leadership skills by discussing how you've trained or coached staff in previous roles. This is crucial for the Duty Manager position, as developing team members is a key responsibility.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Duty Manager at Trump Hotels. Highlight your relevant experience in managing operations and handling guest relations in your application.
Tailor Your CV: Customize your CV to reflect your experience in hotel management, particularly in Front of House operations. Emphasize any leadership roles and your ability to handle guest complaints effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for hospitality and your understanding of Trump Hotels' service standards. Mention specific examples of how you've successfully managed teams or resolved guest issues in the past.
Highlight Relevant Skills: In your application, make sure to highlight key skills such as communication, problem-solving, and team leadership. These are essential for a Duty Manager role and should be evident in your written materials.
How to prepare for a job interview at Turnberry Resort, Scotland
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be responsible for overseeing operations in the absence of the General Manager. Be prepared to discuss your previous leadership experiences and how you've effectively managed teams or handled difficult situations.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with guests, highlight your commitment to providing exceptional customer service. Share specific examples of how you've resolved guest complaints or enhanced their experience in past roles.
✨Familiarize Yourself with Brand Standards
Make sure you understand the Luxury Collection & Trump Hotels standards. Research these standards ahead of time and be ready to discuss how you would ensure compliance in your daily operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints or operational challenges. Practice articulating your thought process and decision-making strategies in these scenarios.
