Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer interactions and resolve issues efficiently.
- Company: Join a leading multi-national oil and gas company in Manchester.
- Benefits: Enjoy flexible hours and hybrid working after training, with competitive pay.
- Why this job: Be part of a dynamic team that values outstanding customer service and problem-solving.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: This is a 9-month contract; visa sponsorship is not available.
The predicted salary is between 25000 - 35000 £ per year.
PE Global is currently recruiting for a Customer Service Coordinator for a leading multi-national oil and gas client based in Manchester.
This is an initial 9 months contract position offering flexible hours and hybrid working option after training.
Pay Rate £12.21 – £14.55 depending on experience.
Duties of the role/Responsibilities
- Oversee the customer interface process relating to business and business issues.
- Work closely with internal resources and customers to resolve issues.
- Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
- Provide and coordinate outstanding customer service.
- Utilise the company CRM system to raise cases and actions
- Bring about product / service problem resolution by clarifying the customer\’s complaint, ascertaining the cause of the problem and expediting corrective actions
- Handle returns from customer (non-service related) and report back to customer through the appropriate channels
- Prepare report analysis of the previous day’s complaints received and deliver to the business
Education/Experience
- Strong customer service experience ideally in oil and gas or related industry required.
- Excellent communication skills.
- Experience with CRM system.
- Experience handling complaints.
Interested candidates should submit an updated CV.
Please click the link below to apply or send an up to date CV to
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Customer Service Representative employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the oil and gas industry, especially the specific challenges faced in customer service. Understanding the nuances of this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your CRM skills, as this role requires you to utilise a CRM system effectively. If you have experience with specific systems, be ready to discuss how you've used them to enhance customer service.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to articulate your problem-solving skills will demonstrate your capability to handle similar situations in this role.
✨Tip Number 4
Network with current or former employees in the oil and gas sector to gain insights into the company culture and expectations. This can provide you with valuable information that may help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the oil and gas industry. Use specific examples that demonstrate your ability to resolve issues and provide outstanding service.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, include instances where you've effectively communicated with clients or internal teams. This could be through resolving complaints or coordinating with different departments.
Showcase CRM Experience: If you have experience using a CRM system, mention it prominently in your application. Describe how you've used it to manage customer interactions and resolve issues efficiently.
Craft a Strong Cover Letter: Write a cover letter that explains why you're a great fit for the Customer Service Coordinator position. Discuss your relevant experience, your approach to problem-solving, and your commitment to providing excellent customer service.
How to prepare for a job interview at PE Global
✨Know the Company
Before your interview, take some time to research PE Global and their role in the oil and gas industry. Understanding their values, mission, and recent projects will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved complaints and provided outstanding service, as this is crucial for the role.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM system is essential, brush up on any relevant software you’ve used before. If you have specific examples of how you’ve utilised these systems to improve customer interactions, be sure to mention them.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your expectations.
