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For Companies At a Glance
- Tasks: Manage customer interactions and resolve issues efficiently.
- Company: Join a leading multi-national oil and gas company in Manchester.
- Benefits: Enjoy flexible hours and hybrid working after training, with competitive pay.
- Why this job: Be part of a dynamic team that values outstanding customer service and problem-solving.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: This is a 9-month contract; visa sponsorship is not available.
The predicted salary is between 25000 - 35000 £ per year.
PE Global is currently recruiting for a Customer Service Coordinator for a leading multi-national oil and gas client based in Manchester.
This is an initial 9 months contract position offering flexible hours and hybrid working option after training.
Pay Rate £12.21 – £14.55 depending on experience.
Duties of the role/Responsibilities
- Oversee the customer interface process relating to business and business issues.
- Work closely with internal resources and customers to resolve issues.
- Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
- Provide and coordinate outstanding customer service.
- Utilise the company CRM system to raise cases and actions
- Bring about product / service problem resolution by clarifying the customer\’s complaint, ascertaining the cause of the problem and expediting corrective actions
- Handle returns from customer (non-service related) and report back to customer through the appropriate channels
- Prepare report analysis of the previous day’s complaints received and deliver to the business
Education/Experience
- Strong customer service experience ideally in oil and gas or related industry required.
- Excellent communication skills.
- Experience with CRM system.
- Experience handling complaints.
Interested candidates should submit an updated CV.
Please click the link below to apply or send an up to date CV to
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Customer Service Representative employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the oil and gas industry, especially the specific challenges faced in customer service. Understanding the nuances of this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your CRM skills, as this role requires experience with such systems. If you have used any CRM software before, be ready to discuss how you utilised it to enhance customer service.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Highlighting your problem-solving skills will demonstrate your capability to handle similar situations in this role.
✨Tip Number 4
Network with current or former employees in the oil and gas sector. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong customer service experience, especially if you have worked in the oil and gas industry. Emphasise relevant skills such as communication and complaint handling.
Showcase CRM Experience: If you have experience with CRM systems, mention specific tools you've used and how they helped you manage customer interactions effectively. This will demonstrate your ability to adapt to their processes.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the role and how your background aligns with the responsibilities outlined in the job description. Use specific examples to illustrate your problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PE Global
✨Research the Company
Before your interview, take some time to learn about the company and its operations in the oil and gas sector. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, especially those involving complaint handling. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and ability to provide outstanding service.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM system is essential for this role, brush up on your knowledge of how these systems work. If you have used a specific CRM in the past, be prepared to discuss your experience and how it can benefit the company.
✨Showcase Your Communication Skills
Excellent communication is key in customer service roles. During the interview, practice clear and concise communication. Use active listening techniques and ensure you articulate your thoughts well, demonstrating your ability to liaise effectively with clients and internal teams.
