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For Companies At a Glance
- Tasks: Manage customer interactions and resolve issues efficiently.
- Company: Join a leading multi-national oil and gas company in Manchester.
- Benefits: Enjoy flexible hours and hybrid working after training, with competitive pay.
- Why this job: Be part of a dynamic team that values outstanding customer service and problem-solving.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: This is a 9-month contract; visa sponsorship is not available.
The predicted salary is between 25000 - 30000 £ per year.
PE Global is currently recruiting for a Customer Service Coordinator for a leading multi-national oil and gas client based in Manchester.
This is an initial 9 months contract position offering flexible hours and hybrid working option after training.
Pay Rate £12.21 – £14.55 depending on experience.
Duties of the role/Responsibilities
- Oversee the customer interface process relating to business and business issues.
- Work closely with internal resources and customers to resolve issues.
- Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
- Provide and coordinate outstanding customer service.
- Utilise the company CRM system to raise cases and actions
- Bring about product / service problem resolution by clarifying the customer\’s complaint, ascertaining the cause of the problem and expediting corrective actions
- Handle returns from customer (non-service related) and report back to customer through the appropriate channels
- Prepare report analysis of the previous day’s complaints received and deliver to the business
Education/Experience
- Strong customer service experience ideally in oil and gas or related industry required.
- Excellent communication skills.
- Experience with CRM system.
- Experience handling complaints.
Interested candidates should submit an updated CV.
Please click the link below to apply or send an up to date CV to
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Customer Service Representative employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the oil and gas industry, especially the specific challenges and customer service expectations within it. This knowledge will help you stand out during interviews and demonstrate your commitment to understanding the sector.
✨Tip Number 2
Brush up on your CRM skills, as this role requires experience with such systems. If you have access to any CRM software, practice using it to manage customer interactions and resolve issues efficiently.
✨Tip Number 3
Prepare for potential interview questions by thinking of examples from your past experiences where you successfully resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Network with professionals in the oil and gas sector, particularly those in customer service roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong customer service experience, especially if you have worked in the oil and gas industry. Use specific examples that demonstrate your communication skills and ability to handle complaints.
Highlight Relevant Skills: In your application, emphasise your experience with CRM systems and your ability to resolve customer issues efficiently. Mention any relevant training or certifications that could set you apart.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Customer Service Coordinator role. Discuss how your background aligns with the responsibilities outlined in the job description and express your enthusiasm for providing outstanding customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PE Global
✨Know the Company
Before your interview, take some time to research PE Global and their role in the oil and gas industry. Understanding their values, mission, and recent projects will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved complaints and provided outstanding service, as this is crucial for the role.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM system is required, brush up on your knowledge of how these systems work. If you have specific examples of how you've used a CRM in previous roles, be sure to mention them.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
