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- Tasks: Support customers with GE ADMS products and resolve technical issues remotely.
- Company: Join LA International, an award-winning global IT consultancy with a diverse and inclusive culture.
- Benefits: Enjoy the flexibility of fully remote work and be part of a supportive team.
- Why this job: Make a real impact by solving customer challenges in a dynamic tech environment.
- Qualifications: Experience with GE ADMS products and strong communication skills are essential.
- Other info: This is a six-month contract role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE ADMS products, and responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc. Essential skills/knowledge/experience: * Direct experience installing, maintaining or supporting GE ADMS products (\’Power On Fusion (PoF)\’ or \’Power On Advantage (PoA)\’) including DMS Applications, DNAF, OMS, Storm Assist and DER. * Familiarity with User Interface, SCADA and Modeling tools. * Knowledge of both Transmission and Distribution electrical grids. * Working knowledge of Linux, Windows, Oracle, SQL, Jasper Report and Cassandra. * Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas. * Ability to work independently with minimum direction * Knowledge of NERC CIP Standards. * Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams * Positive attitude when dealing with customers and co-workers in stressful situations. * Strong analytical and logical reasoning skills. * Familiarity with remote monitoring and diagnostics solutions and concepts * Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period. TPBN1_UKTJ
Customer Support Engineer employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with GE ADMS products, especially Power On Fusion and Power On Advantage. Understanding these tools will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of both Transmission and Distribution electrical grids. Being able to discuss these concepts confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've effectively resolved customer issues in the past. This will highlight your ability to handle stressful situations positively.
✨Tip Number 4
Network with professionals in the field through platforms like LinkedIn. Engaging with others who work with GE ADMS products can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with GE ADMS products, such as Power On Fusion and Power On Advantage. Emphasise your familiarity with SCADA, DMS, and other applications mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the requirements of the role. Mention your experience with Linux, Windows, Oracle, SQL, and any other technologies listed. Show enthusiasm for the position and the company.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to interface with customers and cross-functional teams, especially in stressful situations.
Highlight Problem-Solving Abilities: Include specific instances where you successfully resolved customer issues or improved processes. This will showcase your analytical and logical reasoning skills, which are essential for a Customer Support Engineer.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your direct experience with GE ADMS products, especially Power On Fusion and Power On Advantage. Be prepared to discuss specific instances where you've installed, maintained, or supported these applications.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical and logical reasoning skills.
✨Communicate Clearly and Positively
Effective communication is key in this role. Practice articulating your thoughts clearly and maintain a positive attitude, especially when discussing challenging situations with customers or cross-functional teams.
✨Familiarise Yourself with Relevant Standards
Brush up on NERC CIP Standards and any relevant protocols like TCP/IP. Being knowledgeable about these standards will demonstrate your commitment to compliance and your understanding of the industry.
