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For Companies At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain high coffee and food standards.
- Company: Caffè Nero is a vibrant café chain known for its friendly atmosphere and quality products.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Join a supportive team, have fun at events, and grow your career in a dynamic environment.
- Qualifications: Experience as a Supervisor or Team Leader is preferred but not essential; a positive attitude is key.
- Other info: Starter rate is £12.26 per hour, increasing with service; we value individuality and energy!
Overview
Caffè Nero – Liverpool
Shift Leader at Caffè Nero. As a Shift Leader, you will support the running of the store, lead the team, provide excellent customer service and deliver the highest standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader, but if you don’t, we’d still love to hear from you.
Responsibilities
- Support the running of the store and lead the team.
- Deliver fantastic customer service and maintain high standards of coffee and food.
- Assist with daily operations and contribute to a positive, energetic team environment.
What you can expect
- Brilliant training – no experience is required.
- Opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme – earn up to £750 for referring new team members.
- Length of service recognition.
- Access to our benefits platform with hundreds of discounts, rewards and offers.
- Via the Nero 90 incentive, an additional 15p per hour if your store achieves the Customer Satisfaction score.
Why choose us?
Join a group of caring, supportive and friendly people – your team, regular customers, and your community. Enjoy fantastic service with opportunities for fun, such as events and team activities. The starter rate for Shift Leaders at this location is £12.26 per hour, rising to £12.41 with service. If you have a great attitude, energy and enjoy interacting with customers, we’d love to hear from you!
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Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Show your passion for customer service during any interactions you have with the team or in interviews. Caffè Nero values fantastic service, so demonstrating your enthusiasm for keeping customers happy can set you apart.
✨Tip Number 2
Familiarise yourself with Caffè Nero's menu and their coffee offerings. Being knowledgeable about their products will not only impress during your interview but also show that you're genuinely interested in the role.
✨Tip Number 3
Highlight any previous experience in a team environment, even if it’s not in a supervisory role. Emphasising your ability to work well with others and support your colleagues can demonstrate your potential as a Shift Leader.
✨Tip Number 4
Engage with Caffè Nero on social media or visit a local café to get a feel for their culture. This can help you understand their values better and provide you with insights to discuss during your application process.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader position at Caffè Nero. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Highlight any relevant experience you have, especially in customer service or team leadership roles. Even if you don't have direct experience as a Supervisor or Team Leader, showcase transferable skills that demonstrate your ability to lead and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Caffè Nero and how your values align with theirs. Use examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Caffè Nero values fantastic service, so be sure to express your enthusiasm for keeping customers happy. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be leading a team. Highlight any previous supervisory or team leader experience you have, even if it's informal. Discuss how you motivate others and handle challenges within a team setting.
✨Emphasise Your Willingness to Learn
Caffè Nero offers brilliant training, so make it clear that you're eager to learn and grow. Talk about how you adapt to new environments and your commitment to personal and professional development.
✨Be Yourself and Have Fun
Caffè Nero promotes a friendly and supportive atmosphere. Let your personality shine through during the interview. Share your interests and how you can contribute to the fun culture of the café while maintaining high standards.
