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- Tasks: Engage with customers daily, managing high call volumes and negotiating debt solutions.
- Company: Join a leading Debt Collection Agency known for its dynamic work environment.
- Benefits: Enjoy uncapped commission, flexible lunch options, life insurance, pension contributions, and 5 weeks holiday.
- Why this job: Make a real impact by helping customers while developing your negotiation skills in a supportive culture.
- Qualifications: Must have 12-18 months call centre experience and a clean financial record.
- Other info: Rotating shifts available; apply now to seize this amazing opportunity!
The predicted salary is between 24000 - 36000 £ per year.
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern 8.00am-5pm, 9.00am-6pm and 11.00am-8pm rotating shifts If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they\’re looking to expand their call centre team! They\’re looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that\’s held with their utility company and your main goal is to satisfy as much debt as possible. You\’ll be speaking with vulnerable customers quite often so you\’ll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ\’s or IVA\’s. Apply today to avoid missing out on this phenomenal opportunity
Collection Agent employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Agent
✨Tip Number 1
Familiarise yourself with the debt collection process and common customer concerns. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your negotiation skills by role-playing different scenarios with friends or family. Being able to showcase these skills in a practical way can set you apart from other candidates.
✨Tip Number 3
Research the company’s values and mission. Understanding their approach to customer service, especially with vulnerable customers, will allow you to align your answers with what they are looking for.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to their team.
We think you need these skills to ace Collection Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy call centres, particularly focusing on your ability to manage large call volumes. Include specific examples of how you've handled challenging situations and satisfied customer needs.
Craft a Strong Cover Letter: In your cover letter, emphasise your negotiation skills and ability to empathise with customers, especially vulnerable ones. Mention your previous experience in debt collection or similar roles to demonstrate your suitability for the position.
Highlight Relevant Skills: When filling out your application, be sure to mention key skills such as communication, problem-solving, and time management. These are crucial for a Collection Agent role and will help you stand out.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your Call Centre Experience
Make sure to highlight your previous experience in a busy call centre. Discuss specific examples of how you managed high call volumes and any metrics that demonstrate your success, such as call resolution rates or customer satisfaction scores.
✨Demonstrate Empathy and Negotiation Skills
Since you'll be dealing with vulnerable customers, it's crucial to convey your ability to empathise and negotiate effectively. Prepare scenarios where you've successfully handled difficult conversations and turned them into positive outcomes.
✨Understand the Company and Its Values
Research the debt collection agency and understand its mission and values. This will help you align your answers with what they are looking for and show that you're genuinely interested in the role and the company.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the position and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
