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For Companies At a Glance
- Tasks: Guide sellers through their property sale journey and ensure compliance.
- Company: Join a high-growth property business in the heart of London.
- Benefits: Enjoy a competitive salary and be part of a supportive team.
- Why this job: Perfect for organised communicators who thrive in fast-paced environments.
- Qualifications: Experience in property customer service or admin is essential.
- Other info: Office-based role with opportunities for professional growth.
The predicted salary is between 24000 - 42000 £ per year.
🌟 Community & Building Manager 🌟
📍 Camden & Bermondsey
⏰ Monday – Friday, 9am – 6pm
💼 Full-time
💰 £35,000
Do you love creating memorable experiences, building relationships, and making people feel at home?
Are you someone who can think on your feet, solve problems quickly, and keep things running smoothly with a smile?
Swoop Recruitment is proud to partner with a prestigious London-based co-living company that’s redefining modern luxury living. We’re on the lookout for a Community & Building Manager – a people-first professional who will be the friendly, reliable face of two boutique co-living sites (c. 60 apartments total) across Camden and Bermondsey.
🔑 The Role: What You’ll Be Doing
This is a hands-on, resident-facing role that blends hospitality, community, and property care. No two days will be the same; you’ll move between beautiful sites and become the go-to person for tenants.
A typical week might include:
- Building Care: Carrying out checks, making sure contractors and cleaners deliver high standards, and ensuring everything is running smoothly.
- Resident Experience: Being present onsite, approachable, and available – solving day-to-day issues quickly and professionally.
- Community Building: Organising quarterly resident events with your own creative spin to bring tenants together and cultivate a sense of community.
- Agility: Supporting lettings with viewings when needed, and handling unexpected challenges with confidence.
- Flexibility: Splitting time between Camden (2 days), Bermondsey (2 days), and weekly inspections elsewhere in the portfolio (1 day).
✔️ What We’re Looking For
You don’t need previous property management experience – this role is perfect for someone from a hospitality, events, property, or customer service background who loves working with people and takes pride in making things happen.
We’d love to hear from you if you are:
- Well-spoken, engaging, and naturally personable.
- Reliable, organised, and comfortable working independently.
- Confident solving problems and thinking on your feet.
- Creative, with ideas for fun, engaging community events.
- Happy to move between sites and adapt to a fast-paced environment.
💡 Why Join This Team?
- 🚀 Career Progression – Training, upskilling, and long-term career opportunities.
- 💼 Prestige Brand – Work for a premium co-living company setting new standards in London.
- 👥 Community Impact – Play a key role in creating vibrant, connected communities.
- 🌍 Variety & Autonomy – A dynamic role where you’re trusted to make an impact every day.
✨ If you’re passionate about people, thrive in dynamic environments, and want to be part of a forward-thinking co-living brand, this could be the perfect role for you.
Customer Care Representative employer: Swoop Recruitment
Contact Detail:
Swoop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with the property market and current trends in London. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for sellers, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Get comfortable with property portals like Rightmove and Zoopla. Understanding how these platforms work will give you an edge when discussing listings and coordinating with sellers.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to handle the high volume of activity expected in this position.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property administration, customer care, or compliance. Use specific examples that demonstrate your skills in communication and organisation, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your familiarity with property portals and CRM systems, and explain how your proactive mindset will benefit their team.
Highlight Relevant Skills: In your application, emphasise your great communication skills and ability to manage high volumes of activity. Provide examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Care Representative role.
How to prepare for a job interview at Swoop Recruitment
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in property administration or customer care during the interview. Be prepared to discuss specific examples of how you've successfully managed client relationships and resolved issues.
✨Demonstrate Organisational Skills
Since the role requires a high level of organisation, come ready to explain how you keep track of multiple tasks and deadlines. You might want to share tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with Property Portals
Before the interview, take some time to explore property portals like Rightmove and Zoopla. Being able to discuss these platforms and how they relate to the role will show your enthusiasm and understanding of the industry.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on Anti-Money Laundering (AML) procedures. Be ready to answer questions about compliance standards and how you ensure that all documentation is accurate and complete.
