Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage warranty reviews and ensure customer satisfaction with returned items.
- Company: Join a leading provider of outdoor leisure products with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values communication and customer service.
- Qualifications: Experience in customer service and knowledge of cycles is essential; Cytech Level 1 or 2 preferred.
- Other info: Expect timely feedback on your application within 72 hours if you're a good fit.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client provides a range of products for outdoor leisure pursuits and has an excellent opportunity for a Warranty Technician to join their team.\\n\\nReporting to the Warranty Manager, the successful candidate will have experience in managing own workload, with responsibility of warranty review and decision making. You will need to be an enthusiastic team player with a proven track record of achieving goals.\\n\\nSuccessful applicants will be confident and clear communicators with excellent written and verbal communication skills. You’ll enjoy dealing directly with customers and have proven experience of this.
A working knowledge of cycles is important, and a good technical knowledge of associated products and repairs is preferred.\\n\\nIdeally, you will be qualified to Cytech Level 1 or 2 (or equivalent),\\n\\nThe role involves, but is not limited to:\\n\\n * Ensuring the Warranty department meets and exceeds performance measures and customer expectations in relation returned warranty items.\\n\\n * Control return of warranty items to various suppliers whilst meeting their individual returns policies.\\n\\n * Ensuring all complaints/issues are dealt with promptly and efficiently.\\n\\n * Communicate and feedback relevant issues and information to relevant departments within the business.\\n\\n * Provide warranty support to UK customers.\\n\\nDue to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so
Warranty Technician employer: Ideal Personnel & Recruitment Solutions Limited
Contact Detail:
Ideal Personnel & Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Technician
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding their warranty policies and common issues can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. Since the role involves direct interaction with customers, practice clear and confident communication to effectively address customer concerns.
✨Tip Number 3
If you have Cytech qualifications, be sure to highlight them in conversations or networking opportunities. If not, consider mentioning any relevant technical experience you have with cycles and repairs.
✨Tip Number 4
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Warranty Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Warranty Technician position. Tailor your application to highlight your relevant experience in warranty review and customer communication.
Highlight Technical Knowledge: Make sure to emphasise your working knowledge of cycles and any technical expertise related to associated products and repairs. Mention any qualifications like Cytech Level 1 or 2 to strengthen your application.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, provide examples in your CV or cover letter that demonstrate your ability to communicate effectively with customers and team members.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Warranty Technician role. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of cycles and related products before the interview. Be prepared to discuss any technical aspects you are familiar with, as this will demonstrate your capability and understanding of the role.
✨Communicate Clearly
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you effectively communicated with customers or resolved issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you successfully managed warranty claims or resolved customer complaints. Highlight your ability to think critically and make decisions that benefit both the customer and the company.
✨Be a Team Player
Emphasise your experience working in teams and how you contribute to achieving common goals. Share examples of how you've collaborated with others to improve processes or enhance customer satisfaction.
